The X in
a short virtual course in how to deliver customer excellence for your business.
- Customer experience - CX - is mostly broken. We just can’t do it consistently and to scale. But good leaders know the missing X-factor - the culture and habits that drive true and sustained CUSTOMER EXCELLENCE.
- This course will teach you the four practices CX masters inculcate in their teams to deliver reliable and predictable CX.
- Taught personally by SUNNY BINDRA, strategy advisor to leading corporations, educator and author of THE BIGGER DEAL & CROWN YOUR CUSTOMER.
THE 4 CUSTOMER EXCELLENCE PRACTICES
1.
START WITH THE BOSSES
The fire and passion must come from the top
2.
WORK ON EMPLOYEE HAPPINESS
Happy team = happy customers, period
3.
MASTER THE DIGITAL FUTURE
Keep learning & deploying the best digital tools
4.
DO IT YOUR WAY
The best CX is jazz, not a symphony; be original, be creative
What you'll learn
- Why customer experience is so dificult to deliver consistently and sustainably
- What the masters of CX know that you don’t - the missing X-factor
- The habits that your team must have to do CX at the highest level
Course Details
All on our ZOOM virtual classroom
3 teach sessions and 2 team meets to develop practical understanding
Interactive, lively – and fun.
Dates: 20th, 27th and 29th APRIL 2021
(all sessions 1700-1900 hrs EAT)
Price: USD 395
(plus VAT if joining from Kenya)
Part of the 4BY4 Leader programme of leadership courses