The X in
CX

with Sunny Bindra

a short virtual course in how to deliver customer excellence for your business.

THE 4 CUSTOMER EXCELLENCE PRACTICES

1.

START WITH THE BOSSES

The fire and passion must come from the top

2.

WORK ON EMPLOYEE HAPPINESS

Happy team = happy customers, period

3.

MASTER THE DIGITAL FUTURE

Keep learning & deploying the best digital tools

4.

DO IT YOUR WAY

The best CX is jazz, not a symphony; be original, be creative

What you'll learn

Course Details

All on our ZOOM virtual classroom

3 teach sessions and 2 team meets to develop practical understanding

Interactive, lively – and fun.

Dates: 20th, 27th and 29th APRIL 2021
(all sessions 1700-1900 hrs EAT)

Price: USD 395
(plus VAT if joining from Kenya)

 

Part of the 4BY4 Leader programme of leadership courses

Apply for the course

Need a Human?

Rachael Orina

Email: hello@sunwords.com

Tel: +254207602000