Articles For

More or less.  Mrs B used that term recently when explaining that things never work out perfectly well. Never. All that we can expect from life is that it’s more or less OK. There or thereabouts. In the round. Give or take. By and large. On the whole. All things considered. On balance. So-so. For […]

After visiting the UK recently, I conclude this: if there’s one thing this kingdom is united in these days, it’s delivering poor customer experience. Yes, CX@UK really sucks, and for a simple reason. The humans have been removed from it. Wherever you look, the machine is displacing the person. Staffed tills are mostly gone, replaced […]

A respected friend told me how, even late in life, he invests in learning programmes to teach him new things and help him keep up with an ever-changing world. Why does he bother? He is a Senior Counsel, with a long list of achievements behind him. He gave me the reason: he doesn’t want to […]