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Do you know how to pay attention? The Japanese do. From a very young age, many Japanese people learn to notice what is not being said. They call it kuuki wo yomu: reading the air. Anish Moonka explained it on Twitter (OK, X if you must). Reading the air means noticing tone, posture, and tiny […]

I had a really strange experience on Kenya Airways recently. Everything went right! It started at the check-in desk. A smiling young man greeted us and was all too willing to make a complicated change to our booking. Next, the lounge, where a chef full of early-morning fizz was making omelettes at a live egg […]