Articles Tagged Technology

Nov 01, 2020
We are in a world where everyone needs high-speed internet

There’s a joke that says if you want to call a family gathering in your house, just walk to the main internet router, switch it off, and wait. Everyone in the house, young and old, will be there in the next few seconds… A few years back I heard a senior executive recount the following […]

Read More
Oct 04, 2020
Which way for the university degree?

It’s almost an article of faith: if you want your children to be something in this world, you have to do your level best to get them a university degree. That’s how we’ve been brought up; that’s how we’ve all been pushed by our parents and teachers; those are the standards we’ve set for ourselves […]

Read More
Sep 27, 2020
If your business takes one in the face, get back up quickly

The British love their sandwiches. Ever since the 4th Earl of Sandwich popularised the idea of fillings placed between two slices of bread (supposedly to allow him to do other things like work at his desk, or play cards, while eating) the sandwich has been a phenomenon. When I was studying and working in London, […]

Read More
Sep 20, 2020
The year I (re)discovered podcasts

2020 has become the year of podcasts for me. I know what you’re about to say: dude, they’ve been around for a while. Indeed they have. And of course I’ve listened to many since the time they entered the popular culture. But 2020 is the year podcasts popped for me. Why? Pandemic, naturally. I read […]

Read More
Jul 26, 2020
Software is indeed eating the world. Will it eat yours?

Marc Andreessen made this visionary statement nearly a decade ago: “Software is eating the world.” Most people above a certain age, or wedded to certain traditions, did not really pay attention. I deal in solid, tangible stuff, they said. Machinery. Food. Classrooms. Newspapers. Surgeries. Software can’t do that, they said. Hoax. Fake news. 2020 has […]

Read More
Jun 28, 2020
Be part of the big move from transactions to experiences

I have written here that the word ADAPTATION has loomed large throughout this coronavirus pandemic: most humans have adapted themselves to new normals in their lives and businesses, sometimes with great ingenuity. Today I want to focus on a similar word: ADOPTION. This word too is pivotal in understanding what will become of consumer and […]

Read More
Jun 07, 2020
When bytes and pixels start doing the travelling

I attended an elite global conference the other day. It had speakers and panels consisting of some of the world’s top business leaders and thinkers, and ran over three days. You’re thinking: wait – where on earth was this held, during a pandemic? And how did you get there? And why would you risk going? […]

Read More
Feb 09, 2020
Radio cassette? What’s that?

Do you know what a ‘radio cassette player’ is?  I ask because it really depends on what age you are. There is a large chunk of young Kenyans (and, I hope, of the readers of this column) who have never experienced such a thing. Even if you do know what it is, when was the […]

Read More
Nov 10, 2019
Will Uber run out of road?

Uber is a very big deal, and I was enthusiastic about it long before any of us experienced it in Kenya. Can anyone doubt the achievement? Uber revolutionized the taxi business by conceiving a marvellous mobile app that connected people seeking rides with drivers willing to offer them. By tapping into an unused stock of […]

Read More
Oct 06, 2019
To survive, lead the change – don’t deny it

Last week I warned that many large corporates were in ‘slow puncture’ mode – with their current business models deflating slowly, all the while pretending all is well. I had referenced Marks and Spencer, Britain’s once iconic, now troubled retail giant. In the days since, another icon bit the dust. Thomas Cook, a huge travel […]

Read More
Aug 25, 2019
Who owns your data? Do you care?

Photo by Rishi Deep on Unsplash You upload a photo from your holiday (click). You search for a product (click). You like someone’s post (click). You add a new friend on a social network (click). You make a purchase on a website (click). You receive an emailed receipt (click). You express your opinion in a […]

Read More
Aug 11, 2019
Technology fail? A human can rescue that…

Photo credit: www.foliosociety.com Do you know The Folio Society? If you’re a bibliophile, you probably do. They create beautiful special editions of classic books. Books done the old-fashioned way: in hardcover, usually cloth-bound; with premium paper and elegant typography; and given a new twist by specially commissioned illustrators. A book-lover’s delight. But expensive. Surely that’s […]

Read More
Jul 28, 2019
Is this Facebook’s ‘M-Pesa’ moment?

Photo by Glen Carrie on Unsplash In every talk I have given to banking groups in recent years, I have warned them that future competition will be nothing like what they have been used to. The biggest threats to their future will not come from other bankers, because those guys are just as confused and […]

Read More
Jul 14, 2019
Many clouds, many thunderstorms

I predicted on this page a few years ago that the home delivery business would explode. It did. We are all getting so many more things delivered to our homes now. Not just meals, but also drinks, groceries, medicines, books and much more. It was obvious that this would happen. As more women enter the […]

Read More
Apr 14, 2019
So digital, so analogue

You approach a junction, and see some swish-looking traffic lights, complete with digital countdown timers. Nice, you think. Except no one is looking at the lights. There is a traffic policeman on duty guiding the vehicles, badly, even as the lights do their thing above his head. No matter how much was paid for those […]

Read More
Feb 17, 2019
Need to reinvent your traditional business? Be ready to do these three things

I asked here last week: what makes big, established businesses so reluctant to change in the face of overwhelming new realities in their markets? Their customers may be moving on rapidly, but so many large corporations hang on doggedly to the past. Their widely experienced board members and highly paid executives just refuse to get […]

Read More
Feb 10, 2019
Are you engaged in a war with the 21st century?

I saw a tweet the other day by Robert Colvile that made me laugh out loud: ‘Dear London taxi drivers, if you want to win your war with the 21st century, maybe stop using the phrase “Oh, you’re paying by card, are you?” as though you’re being presented with mysterious spices from the East.’ After […]

Read More
Jan 13, 2019
Pay attention to the ingenuity technology is throwing up

Photo by Isaac Mehegan on Unsplash We were driving back home from the other side of Nairobi. I tapped Google Maps on and connected it to the car’s display. It showed the route home, and indicated that the journey would take 31 minutes. We decided to keep track of this. The road was clear of […]

Read More
Nov 25, 2018
Those were the days – or were they?

I tweeted a visual joke recently. It involved people making the connection between an audio-cassette tape and a pencil. Most people on Twitter, in these parts at least, are too young to get it. Heck, most are too young to know what a cassette is… Yes, young ones: once upon a time the most common […]

Read More
Oct 21, 2018
How many more cars do you hope to buy?

Could you have bought your last-ever ‘traditional’ car? It seems unlikely, doesn’t it? But if you live in an advanced economy and have just bought a petrol car, it could well turn out to be your last one. If you’re young and haven’t bought one to date, perhaps you never will. Five years from now, […]

Read More
Oct 07, 2018
In the machine age, the human’s answer must be to become even more human

(Photo by Andy Kelly on Unsplash) I had the pleasure of hosting some people from the future earlier this week. Let me explain. No, I haven’t discovered a time machine. I did not whisk in my guests from a future era by reassembling their molecules in the here and now. I was actually hosting futurists […]

Read More
Aug 19, 2018
Don’t buy – just subscribe?

Photo by Umberto Cofini on Unsplash If you’re a certain age, you probably have a whole bunch of music CDs lying around, gathering dust. (If you’re even older, you may have a pile of audio cassettes and LPs too – but we won’t go there.) Most of my music collection was once in the form […]

Read More
Jul 01, 2018
Bricks or clicks, those who play for distinction win

Retail seems to be a tough business to be in right now, anywhere in the world. Consumers seem to prefer the convenience of online browsing and buying. They get things delivered to them rather than venture out into inclement weather and frustrating traffic; they curl up on couches rather than brave public transport. As online […]

Read More
Jun 17, 2018
AI is right here, right now

I recently received an email from the folks over at Medium, an online publishing platform I subscribe to. Here’s what it said: “Hello! It looks like you’re into artificial intelligence, so we rounded up a few of our favorites for you this week. Because you’re a member and an avid reader, we want to make […]

Read More
May 06, 2018
Are you holding on to obsolete knowledge?

London has a unique way of licensing its official ‘black cab’ taxi drivers. They have to pass the ‘Knowledge’ – a test that requires you to memorize every street and landmark in central London, so that you can navigate between any two points in the city entirely from memory. This might require several years of […]

Read More
Apr 01, 2018
Facebook and the dark side of new tech

What kind of company can have $60 billion wiped off its value in just a few days – and still be around? The Facebook kind. Facebook has more users than China or India have citizens, and therefore it is just fine – for now. But the Cambridge Analytica scandal – the revelations that the misuse […]

Read More
Jan 28, 2018
No service. No smiles. No future

A customer walks into one of Nairobi’s brand-new mega-malls on a weekday. It boasts many household names in shopping, both local and global. It’s virtually empty. She enters an internationally renowned supermarket. Here, too, customers are thin on the ground. She’s looking for a refrigerator – a sizeable purchase – amongst other things. It’s a […]

Read More
Oct 01, 2017
Turning your bank of today into the bank of tomorrow

What does the disruption journey look like to those who can think ahead of the curve and transform their successful traditional businesses ahead of time? I covered this topic here last week, and received many requests to show the roadmap for banks in particular. It seems many of you are worried about the future of […]

Read More

Archives