Articles Tagged Leadership

UnitedHealthcare CEO Brian Thompson was shot dead outside a Manhattan hotel in early December. A suspect was arrested a few days later, and revealed to be Luigi Mangione. The alleged perpetrator now faces charges including murder as an act of terrorism. Mangione is Ivy-League educated, and the scion of a well-to-do family. Upon his arrest, […]

To be born in a Nairobi slum can feel like being given a life sentence, to exist only in the prison of continuous poverty. We see the poor all around us, and mostly, we look away. Our own lives are difficult enough, we say. It takes all my resources and attention to just look after […]

Throughout the 1970s and 1980s, Liverpool seemed to be an unstoppable football club, clinching trophy after trophy and blowing other teams away season after season. But that era came to an end in 1990, and the club didn’t win a league title for the next thirty years. Enter Manchester United. Under Sir Alex Ferguson, they […]

For a while it looked like this year’s Paris Olympics were going to be painfully disappointing for Kenya, but in the end our women athletes came through. Two women brought us three of our final tally of four gold medals. Beatrice Chebet pulled off the remarkable feat of double gold in the 5,000 and 10,000 […]

So many hopeful souls start new businesses every year. Whether it’s a tiny single-person venture, or a well-funded startup, new firms come teeming into existence. Some studies suggest that at least 100 million new businesses are created annually around the world. That’s good, right? These businesses should meet genuine needs in the market; make the […]

As an educator focused on leadership, I am constantly searching for good metaphors. This is because leadership is one of the most misapplied concepts of our time. Those who are given the privilege and the honour to lead others mostly do it very, very badly. They lead through coercion, through inducement, and through a mistaken […]

Paul Auster passed away recently, and I went back to his breakout book, The New York Trilogy, as a form of homage. The first novella begins with Daniel Quinn, a writer. Quinn uses a pseudonym, William Wilson, to write detective novels. The investigator in these novels is called Max Work. Quinn reflects that in this […]

What is a nation? What makes it what it is? Is a nation its borders, the lines on a map that define its boundaries? Is that what we think of when we think of a country? Is a nation its physical features, the mountains and lakes and rivers that are its hallmarks? Or is a […]

Zarina Patel is no more; Kenya’s activist of renown passed away recently. She hit our headlines when she led the protests against the grabbing of Nairobi’s historic Jeevanjee Gardens in 1991. Since then she found a whole range of worthy causes to be involved in. If action was needed against a social injustice or human-rights […]

“I will miss him a lot. (He) has been a really important part of my life. He brought me to another level as a manager. I think we respect each other incredibly. He helps me so many times.” The person who said that was Pep Guardiola, manager of Manchester City Football Club, soon after winning […]

A few years ago I was having a chat with a Japanese female executive in Nairobi. She worked for a large multinational organization headquartered in Tokyo. The Kenya operation was undergoing restructuring, and her job was one of those affected. “I guess you’ll go back to HQ in Japan,” I asked? “No,” she said with […]

The first book I wrote was an angry one. Crown Your Customer emerged from personally experiencing ridiculous customer treatment, but also from observing customers being treated like cattle all over the place. It was a call to arms both to the providers of customer care, and their victims, to stop the nonsense. In those days […]

What kind of 2024 are you expecting to have? Across the world, the prognosis is grim at best. Economies are ailing; costs of living have rocketed; business failures are looming; debt burdens are onerous. It’s not going to be an easy year to navigate, even for the most fortunate. But there is something that a […]

Picture this scenario: The board of directors of an iconic organisation decides to fire its well-known CEO, without warning, issuing a cryptic announcement to that effect and appointing an interim CEO from within the organisation to hold fort. That stuff happens often, so nothing too extraordinary thus far.  All hell breaks loose, however. It turns […]

I have been saying to businesses large and small for decades now: there’s an affection button that you must press. It’s the button that, once activated, creates the emotion: “I like these people.” That is one of the most potent feelings in business, yet it’s also the most ignored. Last week I showed how small, […]

Last year I happened to be visiting the United Kingdom. I found myself in a department store, looking through the clothes section. A lady passed by me, and I caught a glimpse of her face. It seemed vaguely familiar, but I couldn’t quite place it. Had I seen her on the news in years past? […]

I recently commended a food & beverage manager at one of our leading coastal hotels on the efficiency with which her staff were handling a packed-out dinner service, and the attention to detail they were demonstrating. Rather than bask in the praise, she immediately told me that she had an early mentor to thank for […]

Employee engagement is a very big deal. Much of what differentiates mediocre organizations from excellent ones is this very simple thing: do the people who work there care about their work? Will they give of their best, and will they go the extra mile? High employee engagement, though, is very rare! The people at Gallup […]

Gary Vaynerchuk, serial entrepreneur and digital marketing evangelist, begins his new book, Twelve and a Half, with an interesting anecdote. GaryVee, as he is known on social media, runs VaynerMedia, a creative agency. He tells us he once had to attend a very difficult meeting with a leading client. This stemmed from a bad mistake […]

Well done, Mercy Tarus. The young woman from Uasin Gishu stood up at a public meeting in Eldoret recently and said her piece, with no filter. She had every right and every reason to do so. She was on the attack because of the county’s botched airlift education programme. Parents paid big money under the […]

Kenya’s road carnage continues unabated. It has always been thus, since I was a child. Thousands die every year in unnecessary road crashes. Innocents—passengers, pedestrians, roadside vendors—have their lives cut short year after year. A survey run by the Kenya Red Cross a decade ago told us that most of those who die are vulnerable […]

I learned with sadness of the unexpected passing of Sir Ivan Menezes recently. I only met Ivan, Diageo’s global chief executive, once—last year, during East African Breweries’ 100th year celebrations. I sat next to him at dinner and we shared many interesting reflections on business, leadership and strategy. I left that dinner thinking: aha, so […]

Last week I discussed the problem of leadership transitions in family firms. Many founders are unable to make meaningful handovers to new leaders, from either within or outside the business. This problem of refusing to let go of the reins, however, is not confined to family businesses. Let’s take a wider look at the issue […]

Look at this list of companies: Walmart, Ford, Bosch, Aldi, Tata, Toyota, Hermès, Maersk, Samsung, Dangote, Bidvest, BMW. Quite a roll-call, huh? What do they have in common? They were all family founded. Family businesses are a really big deal in the world. Surveys around the globe regularly suggest that they contribute close to two-thirds […]

I want to tell you about a certain gentleman today. This person lived in a lower-middle-class estate back in the day, where there were many houses and children packed together, but little by way of recreational facilities for the kids. As a result, the children played mostly on the road—marking out “goals” with chalk to […]

More than a decade ago, before Nairobi had governors, I wrote here that we need a governor that makes rain the blessing it is supposed to be, and not a curse. Many governors have come and gone, but the rain still beats us. I wrote then: “In this city, rain is anything but a blessing. […]

We all know about bullies at school. They seemed to be ever-present when we were being educated. The kids who were bigger and more aggressive than others, who then intimidated and tormented their smaller and milder-mannered schoolmates. Bullying was rampant when I was in school, and it led to some severe issues in those unfortunate […]

For as long as I can remember, some Kenyan editors have insisted on calling essential government deliverables “goodies.” They are fond of telling us that some high-ranking functionary “announced goodies” for a particular region or group of citizens. What are these “goodies”? Oh, just things like feeder roads, port facilities, schools, clinics, and the like. […]