Articles Tagged Management

I walked into an Italian restaurant in Mombasa recently, and first impressions were favourable. The ambience was pleasantly rustic, and we were greeted with smiles by a waiter, which makes a change. The Italian proprietor was hovering around benignly. But there was an immediate warning sign. During the middle of lunch hour, a worker was […]

“One day I would love to conduct an experiment by replacing the entire board of directors of a major corporation with shop dummies and see how well things go. I’m confident most organisations would carry on regardless – and quite a few would unquestionably perform better. Out would go mad strategic initiatives, doomed takeovers, suicidal […]

“Ten years ago this month, for the Spring 2000 edition of Directors & Boards, I ran a photo on the cover of Dennis Kozlowski, then the high-flying chief of high-flyer Tyco International. It is not something I am ashamed of, nor is it something that I am particularly happy to be reminded of.  Those were certainly […]

The other day I reached for a box of tissues. As I pulled a tissue out, another five came out of the box. I had not encountered this recently, and wondered what the problem was. It turned out my household has been using imported tissues for a while, which are soft and detach easily. Those […]

“Companies have always cut back on workers during economic downturns, but over the last two decades layoffs have become an increasingly common part of corporate life – in good times as well as bad. Companies now routinely cut workers even when profits are rising. Some troubled industries seem to be in perpetual downsizing mode… …But […]

“When Toyota told the world of the recall of its cars in January, one of its first public statements was made by a Japanese executive who faced television cameras wearing a surgical mask. Masks are common during Japan’s cold season. However, crisis management experts are seizing on the image as a metaphor for a company […]

“Companies around the world are cutting back their financial-incentive programs, but few have used other ways of inspiring talent. We think they should. Numerous studies have concluded that for people with satisfactory salaries, some nonfinancial motivators are more effective than extra cash in building long-term employee engagement in most sectors, job functions, and business contexts. […]

“Sign No. 1: Conspicuously posted vision or value statements are filled with vague but important-sounding words like “excellence” and “quality.” Sign No. 2: Bringing up a problem is considered as evidence of a personality defect rather than as an observation of reality. Sign No. 3: If by chance there are problems, the usual solution is […]

“…by far the biggest workplace taboo is the truth – or at least any truth that punctures the self-importance of work. A friend tells me that she was recently on a global conference call and each person in turn introduced themselves and said where they were. One person said she was in a meeting room […]

“The current job market reminds me of a story about a church committee assigned to hire a new pastor. Numerous well-qualified candidates applied, but none seemed to meet the committee’s requirements. Frustrated with this perfectionism, one of the committee’s members submitted an anonymous résumé with the accomplishments of a certain priest who had lived and […]

Have you had your annual performance review? For anyone working in a large organisation, it’s that part of the year. It’s time for the age-honoured ritual of sitting down with your immediate superior and going through your performance for the year, step by step. Are they not a fine thing, these performance appraisals? Certainly the […]

“A good leader sees the best in his people, not the worst; he is not a scapegoat hunter. He sees winners, and he uses “the rule of 50 percent,” which makes him high on promoting from within. The rule is that if you have anybody in your organization who looks like 50 percent of what […]

This week I want to stick a steak knife into the restaurant industry. Running a good eatery should be simplicity itself. Entry barriers are low, if you’re willing to start small; many a world-beating restaurant chain started life as a single food stall somewhere. Yet in Kenya we are running this most important industry very […]

“Managers build their plans and strategies on the assumption that people in their firm are ready and willing to be team players, acting collectively to create or achieve something in the future. The truth, however, is that these attitudes cannot be assumed to exist. In fact, they’re notably scarce. In many firms – even in […]

“When researchers considered a meta-analysis – a broad study incorporating data from every scientific work ever conducted in the field – they found that there’s only a small correlation between first-date (unstructured) job interviews and job performance. The marks managers give job candidates have very little to do with how well those candidates actually perform […]

These days, I don’t know whether to laugh or cry about the Nairobi City Council. There are reasons to do both. Let’s get the crying over with first. Was it possible to watch the recently concluded mayoral election in Nairobi and not burst into tears, even if you’re a grown man? For this process stretches […]

“It is clear that governance failures contributed materially to excessive risk taking in the lead up to the financial crisis. Weaknesses in risk management, board quality and practice, control of remuneration ,and in the exercise of ownership rights need to be addressed in the UK and internationally to minimise the risk of a recurrence. Better […]

“Kenyan shareholders may soon have to make do without the Annual General Meeting perks should a move by Safaricom be adopted by other listed companies. The mobile firm’s roster of over 800,000 shareholders – the largest number in corporate Kenya’s history – has pushed it to identify cost-cutting measures during AGMs. Chief among them is […]

“As firms grapple with a brutal economic downturn, they are taking a long, hard look at the resources they devote to everything from supporting charities to making their activities carbon-neutral. That is hardly surprising: cutting back on CSR, or “sustainability” as it is sometimes known, would seem to be a quick and relatively painless way […]

“As we burrow deeper into the recession, companies around the world are cutting costs in all the usual ways—by reducing headcount, slashing capital budgets, and trimming overheads. All these measures are vital. But in their quest to root out inefficiencies, companies should also be focusing on the hidden but substantial costs of supercilious and overbearing […]

“After 2008, it’s understandable that the average American would be as mad as hell at America’s business leaders. Executives, even in a good year, tend to rank towards the bottom in credibility with the public…The current economic crisis provides all the ammo for a populist backlash, as you – and your portfolio – know too […]

“Most companies grade their employees’ jobs using some kind of ranking or rating system based on job evaluation. The grades assigned are intended to assess fair pay for people doing the same work, and are usually public, like the letter grades of schools. In theory, these systems are supposed to help people manage their careers, […]

During boom times, this is what companies say: “Employees are our greatest asset. We are nothing without our staff. We are a people business. Our greatest mission is to nurture talent. The only sustainable competitive advantage is what we do with people.” Blah, blah, blah… During recessionary times, this is what companies say: “Challenging global […]

The Edge is a quarterly management knowledge journal, carried as a free pullout in the Business Daily. This Friday (20 March), The Edge will focus on the business model that drives the Kenya economy: the family firm. Please make sure you get your copy. It will contain a compendium of articles by those who study […]

I remain stunned by the experience offered to customers by our supposedly excellent entrepreneurs. I am particularly appalled by our retail shops, most of which are woefully, bafflingly bad. I am in the market for a couple of computer printers. A relatively straightforward issue, you might think, since we seem to have a large number […]

“It’s clear that sleep deprivation can lead to disastrous workplace mishaps, with some of the worst accidents on record, including the meltdowns at Three Mile Island and Chernobyl, occurring between 2 and 4 a.m., when the effects of sleep deprivation are most pronounced. But what happens to team dynamics and problem-solving capabilities when one or […]

They say travel broadens the mind. But often I find it just heats it up. I have just returned from South Africa, a country that receives 8.5 million international visitors every year. I stayed at the V&A Waterfront, which is the country’s biggest tourist attraction, drawing over 20 million foreign and domestic visitors annually. Kenya […]

The Edge, the Business Daily’s quarterly management series, is out today. The Edge is a free pullout in today’s Business Daily, and is produced jointly with Strathmore Business School. I am the Consultant Editor for the series. This issue focuses on the new challenges of people management: recruitment, retention, motivation and reward. It is a […]