Articles For

I heard a comedian riff on the term “inconvenience regretted” on YouTube the other day. It got me worked up too. Why do brands do this? Bland, banal, insincere messages to customers when they mess up. Oh, did we “inconvenience” you? “Regretted.” In passive voice, too! Regretted by whom? The customer rep who has to […]

Artificial intelligence has now escaped the chat and is in the building. AI agents are being deployed by companies racing not to be left behind. An agent does not merely answer a question. Give it a goal, and it plans the steps, uses tools, acts, and adjusts as it goes. A chatbot tells you how; […]