Articles Tagged Success

If you have visited an advanced city in any country with high labour costs recently, you will have noticed a peculiar phenomenon, post-COVID. The digital acceleration in ordinary life is very, very real. Supermarkets in those cities have very few people deployed to receive your payment. Self-checkout counters are the norm, where you scan your […]

Southwest Airlines has been the business-education world’s poster-child for the longest time. It started life half a century ago as an upstart low-cost disruptor, and grew steadily to become a huge airline—and a hugely popular one. It now has more than 700 aircraft, and it is also, in an industry dogged by regular downturns and […]

Another year, another set of books to look forward to! That thought is what adds buzz to my New Year, every year. Good for you, I hear you say. You do you—enjoy! But wait, you know what’s coming. I’m about to holler one of my periodic reminders telling you all to read more books. Why […]

Team Morocco were the sensation of the recent FIFA World Cup tournament in Qatar, were they not? They not only made it out of a brutal group, but they took the successive scalps of some of the biggest European nations: Belgium, Spain, and Portugal. They became the first team from the African continent to make […]

Let me apologize in advance: I am about to upset a bunch of people this Sunday. If you are part of a large corporation, I want to discuss your core values. You know, those lofty things on your walls, your computer screens, your office mugs. They are supposed to be your guiding lights; your noble […]

I have a lot of time for Michael Bungay Stanier. This author and coach in Canada is invariably honest, authentic, and sincere. So open is he that he once wrote out an entire long note on Medium outlining exactly how he self-published his best-selling book, The Coaching Habit. He provided step-by-step guidance on how to […]

You are a young child, nervously taking your report card to your parents. You have done quite well, a few ‘A’ grades; some ‘B’s; one ‘C’. Your father looks at the report. He scans down with his finger, stopping at the single ‘C.’ He frowns and puts the piece of paper down. He admonishes you […]

Last week I discussed some examples of rapid and effective innovation, highlighting the “YO!” chain of sushi restaurants. That business could have taken a fatal hit from the COVID-19 pandemic, given the high-touch nature of its business; but lo and behold, it’s still alive, still kicking, still growing. Others didn’t experience that fortunate an outcome. […]

I’m a great lover of sushi, and many years ago I came across my first kaitenzushi restaurant, in Hamburg of all places. This involves a conveyer belt snaking through an eatery, winding its way past diners. Chefs prepare their offerings in advance and place them in little containers on the belt. Diners look at what’s […]

Kenyans recently became fixated on the idea of net worth. Those nominated to join the new cabinet had to undergo something called vetting, and it seemed like the most interesting part of that process was the nominees’ declaration of their net worth. The cabinet in toto declared an eye-popping sum in excess of Sh. 15 […]

Lots of people want to join boards. Who wouldn’t? To be a member of the board of directors of a reputable organization bestows great esteem, does it not? It’s an impressive line in your resumé, an eye-catching feather in your cap. Of course you want that. Wait, do you really? Being a board director is […]

The financial world is fixated on foreign currencies right now. The current turmoil in international markets has led to a dollar appreciation against most leading currencies, leaving many wringing their hands in worry about all-time lows, as the euro, the pound, the yen and many others continue their steep plunge. A little history lesson for […]

Soon after landing my first job located in London’s financial district, I found myself being indoctrinated in the dress codes of the day. Shoes, in particular, were a bugbear of the ruling classes. A gentleman, it seemed, had to be shod by a traditional British shoemaker, one that crafted traditionally handmade leather shoes. Brands like […]

A lifetime of keen observation and participation has left me somewhat blasé about politicians and democracy, and so I am often dispassionate at election time. This (occasional) ability to be nonpartisan allows me to become a relatively neutral observer of the tumult and shenanigans of the polling season. When one is not unduly invested in […]

A memory flitted across my mind—something that happened a long time ago. I found myself cringing with embarrassment. Why was I like that? Why did I think behaving like that was acceptable? Why could I not have had the wisdom then to do things differently? If only my older self could take my younger self […]

Dr Chao Mbogho is a trailblazer. She has a Ph.D in Computer Science, and is one of our leading researchers, educators, and mentors. She recently tweeted something that caught my eye: “Receiving money that you’ve worked for is such a nice feeling.” I thought immediately: Yes it is! And so many do not want to […]

Feedback has become a touchstone of management practice. We are encouraged to give feedback, and to receive it. We ask for it, and we dole it out. We believe this will help us all improve our performance by understanding our strengths and weaknesses—through the views of those who work or interact with us. Wherever you […]

Jeff Bezos is the visionary founder of Amazon, the company that has revolutionised how people buy stuff. We are all e-commerce customers now, because of the trails blazed by Amazon more than two decades ago. Inc. magazine recently reminded us that Mr Bezos was once asked this question: what’s the most important quality you look […]

Who were the Neanderthals, and what happened to them? Homo neanderthalensis were a group of archaic humans. They emerged on Earth perhaps 400,000 years ago, and inhabited Europe and Asia. They were the archetypal “cavemen”—hunters and scavengers who nonetheless had a culture, and advanced stone technology, and lasted 100,000 years. Then we arrived, modern Homo […]

The rat race consumes many. There is a fevered desire to have more: more money, more belongings, more status, more power. We plunge into this race without thinking, because so many around us seem to be running ahead of us. We fear getting left behind, being shunned, being disrespected. And so we run and run, […]

Experience, we know, is a good thing. Those who have encountered different adventures and escapades, wins and losses, setbacks and learnings, are useful to others. The thinking is that previous encounters build knowledge and even wisdom. Those who have done stuff before, faced situations before, are likely to be better than those who come in […]

Follow your passion. It’s oft-repeated advice, and tells us to do the things we feel most zest, most enthusiasm for. If we do what we love to do, we will do it with unbounded energy and application, and perhaps discover the best in us. I myself gave out this advice in a book I wrote, […]

This world is crazy about the VIP. Just saying the three letters causes a reaction: a hushed reverence for the creature in question—the Very Important Person. The term itself is believed to have originated in the Second World War, and was coined by military personnel to refer to high-ranking officers. It made sense to differentiate […]

Netflix is tanking. Or rather, its stock price is—which is a rather different thing. What should we make of this? Netflix is one of the iconic companies of this epoch, a trailblazer and game-changer. It upended traditional video, moving people away from linear television and movie theatres. It has been on a seemingly unstoppable spend-and-grow […]

I’m writing this sitting in an organization where I’ve had a surprisingly good customer experience. That is rare enough to make me pause and reflect. Why is it that some can pull this off, but most fail quite miserably? First, here’s what was good. It started from the front entrance, when the security guard jumped […]

If you sell something (which is most of us), here’s one of the most important sentences you’ll ever read: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.” That was written by Harvard professor Clayton M. Christensen, who attributed it to Theodore Levitt. It probably came from Leo McGivena, originally. Whatever […]

There comes an age when some us start to think about our legacy: What we will leave behind; what we stood for in our lives. This is because we are consciously or unconsciously aware of our impermanence as humans. We know we are here briefly and then we are gone. Some of us are desperate […]

Let me tell you the story of S, who runs a little shop—a kaduka—in my hood. S started off operating from a tiny makeshift kiosk. He was the milk ’n’ bread guy for our house, and for many on our street. Every morning the regular order would arrive, like clockwork—one less thing for us to […]