Articles Tagged Success

A new year is a good time to take stock. What’s been happening, what have we learned, what should we change? What should end, and what should commence? These past two years have been highly unusual for pretty much everyone. We have all lived through a global pandemic, a first for most of us. We […]

Picture this.  You are part of a large group flying to Kenya’s world-famous Maasai Mara game reserve. Your plane is gliding down, and the vast green expanse opens up beneath you. You approach the tiny airstrip from the air, and what do you see? The four-wheel-drive vehicles waiting to receive your group have all been […]

Someone close to me, visiting from abroad, was left confounded recently. He had gone to one of our leading retailers in Nairobi to buy a laptop for his family here. He had chosen the model. He had the money ready. He was ready to take it home.  Oops. It turned out the shop didn’t actually […]

Abdulrazak Gurnah won the Nobel Prize for Literature last week, and it meant a great deal. He is only the fifth person of African birth to win the prize, and the closest to our own shores—his birthplace is Zanzibar, that captivating, mysterious island across the waters from Kenya. Why is this such a big deal? […]

A year ago, I discussed Pret a Manger on this page. The super-successful London sandwich chain serving office workers, with more than Sh 100 billion in annual sales, had just been whacked hard by the coronavirus. It suffered its lowest footfall on record and had to make a third of its employees redundant. As offices […]

A fond memory from childhood popped up in my head the other day. The neighbourhood kids were all out playing, as was the norm back then. There were no “devices” available to us other than makeshift toys, perhaps a ball or two. Entertainment was confined to a single cartoon show from the Voice of Kenya […]

This gentleman once had a big corporate job. He was an executive director at a large business, at global level. Finding his work bereft of meaning, however, he didn’t last. He catapulted himself out of his office chair and into a life of doing the work he actually loves—studying, teaching, guiding, advising, writing. James Suzman […]

Nilanjana Roy is a wonderful columnist for the Financial Times. She is, like me, a devoted bibliophile. She revels in her love of literature and enrols many in the cause of reading. She recently penned a piece that really got me thinking about how I read books. My why, as regular readers of this page will know, is crystal […]

Lionel Messi cried. A lot. Football’s leading icon showed up at a press conference to announce his sudden departure from his beloved club, FC Barcelona, after two glorious decades there. As he stood to make his speech he faltered, his voice breaking. Then came the flood of tears. After recovering, he went on to say […]

If the behemoth that is Amazon enters your industry, how on earth do you fight it? Amazon has bottomless financial resources. It has remarkable strategic vision. It is the trailblazer in online shopping with decades of experience behind it. It cannot be beaten on price or convenience. What the hell do you do? Take a […]

I first mentioned “cloud” kitchens on this page exactly two years ago. Also called “dark” or “ghost” kitchens, these are are stripped-down operations that produce for delivery only – no service, no waiters. They use data to understand what is most in demand, where, and when – and they locate to serve that demand. The […]

Less is more, good people. Less is more. If you’re about to give a long speech, cut it in half. If you are presenting a slide deck, reduce it to a third of what you planned. And cut away all the superfluous text on every slide as well. Why? Because when you overdo it, it’s […]

It didn’t come home. In one of their most hyped football tournaments ever, England performed extremely well – but fell at the last hurdle, losing on penalties to Italy in the 2020 European Championship final last week. More on that to come, but first, let’s talk about one of the curious phenomena of human behaviour. […]

I have a lot of time for Margaret Heffernan. She writes really thought-provoking books; acts as a mentor and guide to many leaders; and is a lecturer in real-world leadership. Oh, and she has also been a BBC producer and a tech entrepreneur! CV aside, Ms Heffernan is an extremely clear and lucid thinker. In […]

About a decade ago I began telling bankers in this part of the world: you are probably looking at “peak bank branch” in the years to come. In which year will your branch network peak – and then begin to reduce in numbers? Ten years ago no one really paid attention. It took another five […]

A decade ago, there was a question I was regularly asked by chairmen and CEOs. It went something like this: “I need to have more women on my board and senior management team. But where do I find them?” The question was usually asked by males of a certain vintage. It was perhaps forgivable then […]

The shortest man on the pitch won more aerial headers than any of his team-mates. N’golo Kanté, the one-man midfield dynamo, won the UEFA Champions League 2021 for his club, Chelsea FC. He was player-of-the-match in both semi-final legs and the final itself.  N’golo runs and runs and runs. He breaks up opponents’ play, and […]

An admission: I have been wrong many times – right here on this page. That should not be news to anyone, but somehow it is. We are, all of us, prone to error. We can not only be wrong, but egregiously, terribly wrong. To err is human, as Alexander Pope pointed out aeons ago (and […]

The Guardian newspaper is 200 years old. I first started reading it in the first year of my degree course in London. It was not normal reading for a student of economics and business – which is precisely why I was attracted to it. I’ve never stopped reading it, decades later, even from a different […]

It has taken me decades to learn how to eat slowly. I tend to gobble down my meal and finish in just a few minutes. This is not a good thing. Modern nutritionists advise that we eat and drink slowly and carefully. So why am I like this? The genesis of the problem is high […]

You will stay meaningful in the near future of business if you can do this: Humanize + Digitize. The “digitize” part should be obvious to all, especially after a pandemic that sent everyone hurtling into a low-touch world. Online transactions and digital experiences have boomed as never before. In most sectors we have no choice […]

We are rushing headlong into a world of virtual meetings and digital interactions. As I outlined here last week, we all need to raise our digital game: running meetings on Zoom; building teams on Teams; delivering projects on Basecamp. It is tempting to think that new-world skills – working with software, deploying new-fangled hardware – […]

Don’t keep score. That’s the advice professor Scott Galloway gives people, often imparted on his podcasts. He refers to the habit of tallying that bedevils our closest relationships. Some of us mistake relationships to be merely a series of transactions. You were good to me, so I can return the favour. You were generous yesterday, […]

Plumbers are needed by everyone. It’s a vital service, because all homes and buildings will encounter plumbing issues. What needs to be done is usually straightforward, but it’s also messy and awkward – and so not many folks aspire to be plumbers. Those who do take it up as an occupation seem to despise their […]

Have you ever come across a restaurant that says these things about some of its menu items? “This one is not THAT good.” “This one is NOT authentic…” “I am surprised some customers still order this plate.” Those are actual dish descriptions on the menu of the Aunt Dai Chinese restaurant in Montreal. The owner, […]

If you have worked for large organizations, you will have come across the competency model. You will have discovered that humans are ranked according to a pre-set group of competencies, or qualities that you are meant to demonstrate in order to excel in your job.  What are these competencies? Things like customer focus, teamwork, goal […]

Many people on this planet dream of starting their own businesses, and some of them bring those dreams to me. My key first question is usually: “Which business are you thinking of?” I’ve lost count of the number of times the answer is this: “I want to open a restaurant or a farm, because everyone […]

Last week on this page: if you want to write better, the path is the practice of writing. You don’t get better at writing by just thinking, talking or dreaming about writing. You get better by actually writing. The practice is the learning; the doing is the improving. This week on this page: if you […]