Articles Tagged Success

If a telephone is ringing, it must answered. If you are of a certain generation or earlier, that was just a fact of life. The phone rang, we answered it. Did we want to receive the call right then? Were we expecting it? Did we feel like talking to a random person? Were we busy […]

Let me tell you about a company that does not set any goals or targets. None. Don’t rub your eyes; you read that right. No customer-count goals. No revenue goals. No retention goals. No profit goals. You don’t believe me, do you? Oh wait, this company also doesn’t analyse its competitors. It has no market-share […]

Do you know what a ‘radio cassette player’ is?  I ask because it really depends on what age you are. There is a large chunk of young Kenyans (and, I hope, of the readers of this column) who have never experienced such a thing. Even if you do know what it is, when was the […]

Your landline telephone. Your fax machine. Your dictation machine. Calculator. Watch. Timer. Notebook. Filing cabinet. Calendar. Music player. Camera. Photo album. Map. Alarm clock. Key. Newspaper. Scanner. Camera. Library. Dictionary. Encyclopedia. Translator. Weather forecaster. Wallet. Flashlight. In 2010, I wrote here that the future of your business would be in the palm of your hand. […]

I read 80 books in 2019. That was surprising. My standard target is 50, which I always hit quite easily. But 80? That’s a lot of books, by any measure. Was it worth it? Could that number now be in the realm of TOO many books? But first: reading any number of books is no […]

Perhaps you know the old joke: there are two types of people in the world – those who believe in dividing people into two types, and those who don’t… For the purposes of today, this columnist becomes one of the first type.  What happens when things go wrong around you, mishaps occur, problems arise? When […]

Last week’s column about the ‘Education Express’ raised some questions – and some eyebrows. I made the case, obliquely, that our education system is in severe need of an overhaul. It functions like an old-fashioned train service: it runs the same way it has for decades on end; it runs on fixed tracks; and not […]

Hurry up, kid, don’t look so nonchalant. You nearly missed the train – and that would have been catastrophic for you. You must take this very, very seriously. Your entire life is at stake. I am your ticket inspector. Show me your ticket, please… Very good. It seems you have been getting good grades so […]

A question for you: do you remember something called the ‘Zune’? Not really, I guess. Another question: do you remember something called the ‘iPod’? Of course you do. Both were MP3 music players. Here’s the thing, though. The Zune, made by Microsoft, was the far superior product, in most respects. And yet it failed miserably […]

Last week I started a discussion here about the meaning of work – and how rare it is to find work that lends meaning to our lives. Most of us get our first jobs out of sheer economic necessity, and don’t have the luxury of wondering about the worth of what we do. Later on, […]

Our newly released census results show that Nairobi keeps growing. With nearly 4.4 million people, this is one huge collection of humans. Not on the global scale, of course; there are several megacities with more than 20 million people; one of those may breach 40 million soon. Revered scientist James Lovelock thinks we follow the […]

‘It’s just business.’ I’ve lost track of how often I’ve heard those words, uttered by businessfolk to justify bad behaviour. Also: ‘business is business.’ It’s as though there is something magically wonderful about being in business that gives you a free pass. Businesspeople are so heroic that we must give them some leeway, allow them […]

The History of Love by Nicole Krauss is just one of the finest novels anyone will ever read. I picked it up again after many years and found myself mesmerised all over again. It has two words that are repeated over and over, acting as a motif in the life of one of the main […]

Last week I warned that many large corporates were in ‘slow puncture’ mode – with their current business models deflating slowly, all the while pretending all is well. I had referenced Marks and Spencer, Britain’s once iconic, now troubled retail giant. In the days since, another icon bit the dust. Thomas Cook, a huge travel […]

Marks and Spencer, one of Britain’s venerated corporate icons, fell out of the FTSE 100 stock index this month. It is hard to describe how central M&S has been to British retailing. It is 135 years old, and when I was a young man studying in London, it was discussed as a case study in […]

How are you doing with my annual book-reading challenge? I found, somewhat to my surprise, that I have already clocked 50 books this year with a full four months left in the calendar. I’m not quite sure how this happened. Perhaps pushing all of you to read more books has spurred me on as well. […]

A busy schedule means I don’t get out and about as much as I used to, so I jumped at the opportunity to go around Nairobi for a whole morning recently, looking for furniture and household items with the family. It would be a good chance to look at how our retailers are doing, I […]

A troubled young man came to see me recently. He had just completed his first year at a world-famous college, and was sorely disappointed. He recounted his many disappointments. Crowded lectures attended by many hundreds of students for the flagship courses. Classes also too big to provide any meaningful interactions. Aloof teachers paying little attention […]

Photo by Glen Carrie on Unsplash In every talk I have given to banking groups in recent years, I have warned them that future competition will be nothing like what they have been used to. The biggest threats to their future will not come from other bankers, because those guys are just as confused and […]

Image by Gerd Altmann from Pixabay Many years ago, I ran a seminar on customer excellence for a leading corporation. When my presentation was over, I began taking questions from the floor. The first question was this: ‘What should we do about bad customers?’ I offered what I thought was a comprehensive answer. To my […]

I predicted on this page a few years ago that the home delivery business would explode. It did. We are all getting so many more things delivered to our homes now. Not just meals, but also drinks, groceries, medicines, books and much more. It was obvious that this would happen. As more women enter the […]

The history of nations and organisations is replete with examples of leaders who just won’t let go. Even when their time is emphatically and visibly up, too many just can’t detach themselves from the habits and trappings of power. These stories usually end badly. I explained here last week: there is a time and a […]

Image by Gerd Altmann from Pixabay ‘To everything there is a season, and a time for every purpose under heaven: a time to be born and a time to die, a time to plant and a time to uproot…’ Ecclesiastes conveyed it so well in the Bible. But who is really paying attention? Do we […]

Image by Pexels from Pixabay My son will be doing his ‘O’-level exams in the near future, and I was recently discussing his subject choices with him. I was trying to understand which subjects he enjoyed doing, and which ones he just had to get through. The aim was to pinpoint what his future might […]

Last week I discussed JOMO – the Joy of Missing Out. You should live your life on your own terms, not caught up in the priorities of others. Many of you then asked me: but how do I say no so often? It can be considered rude to decline invitations. I may lose my friends […]

Image by Eak K. from Pixabay FOMO, we all know, is a thing. In the digital era the Fear of Missing Out is driving lots of behaviour. Social media allows us to keep looking at other people’s lives and activities, pretty much all the time if we wish to. This creates an insidious feeling: the […]

When I was growing up, I couldn’t wait to get my first wallet. A wallet was a sign that you had come of age; that you had some money on you; that you were someone of substance. Pulling out a wallet, rather than just crumpled banknotes, bestowed status on you. That wallet, of course, was […]

Photo by Djim Loic on Unsplash Last week I explained: I compete for your attention against Netflix. Time spent with me on this page needs to have a higher payoff for you than switching to streaming something on your device. Netflix, too is competing for your attention. Not just against a local TV channel, but […]