"CEOs can't wait to read Sunny Bindra's articles every week."

“Sign No. 1: Conspicuously posted vision or value statements are filled with vague but important-sounding words like “excellence” and “quality.” Sign No. 2: Bringing up a problem is considered as evidence of a personality defect rather than as an observation of reality. Sign No. 3: If by chance there are problems, the usual solution is […]

“…by far the biggest workplace taboo is the truth – or at least any truth that punctures the self-importance of work. A friend tells me that she was recently on a global conference call and each person in turn introduced themselves and said where they were. One person said she was in a meeting room […]

“One of the most common and ambiguous terms in business today is “client-centricity” or “client focus.” Many businesses claim to have it. But if the essence of a relationship is a willingness to earn and deserve what you want by first focusing on the other party in the relationship, few companies are really client-centric. Many […]

“At last the phoney war is over. For months it has been clear that Britain’s fiscal mess is Augean. Poll after poll has shown that voters know big spending cuts are unavoidable. …So Mr (George) Osborne had much to prove when he stood up on October 6th to give a taste of what his policy […]

“The current job market reminds me of a story about a church committee assigned to hire a new pastor. Numerous well-qualified candidates applied, but none seemed to meet the committee’s requirements. Frustrated with this perfectionism, one of the committee’s members submitted an anonymous résumé with the accomplishments of a certain priest who had lived and […]

Have you had your annual performance review? For anyone working in a large organisation, it’s that part of the year. It’s time for the age-honoured ritual of sitting down with your immediate superior and going through your performance for the year, step by step. Are they not a fine thing, these performance appraisals? Certainly the […]

“A good leader sees the best in his people, not the worst; he is not a scapegoat hunter. He sees winners, and he uses “the rule of 50 percent,” which makes him high on promoting from within. The rule is that if you have anybody in your organization who looks like 50 percent of what […]

“When I talk of corporate personality, I mean just that: the company, not the individual. The law created the concept of corporate personality over a century ago, distinguishing the company from the individuals who run it, own its shares, or work for it. I think corporate personality is a useful idea, as a commercial as […]

“Managers build their plans and strategies on the assumption that people in their firm are ready and willing to be team players, acting collectively to create or achieve something in the future. The truth, however, is that these attitudes cannot be assumed to exist. In fact, they’re notably scarce. In many firms – even in […]

“Sometimes innovation comes from funny places. For insight into how to balance creativity with the practicalities of commercialisation, we turn to a somewhat surprising source: the Marx Brothers, one of the world’s most famous comedy teams. Each one of the Marx Brother’s acts was developed in small pieces in the creative marketplace. “It was developed […]

My recent interview on NTV (August 29, 2009, with Misiko Andere) is now up on the NTV website, courtesy of YouTube. Watch it here

“For a while, they were just right there, in the middle of American culture,” says Richard Polk, the owner of Pedestrian Shops and ComfortableShoes.com, based in Boulder, Colo. Polk’s store was the first real shoe store to stock the crazy-looking plastic shoes, a few years back, when they first roared out of nearby Aurora to […]

“The very essence of having a strategy is being selective about choosing the criteria on which a firm wishes to compete, and then being creative and disciplined in designing an operation that is finely tuned to deliver those particular virtues. …Strategy is deciding which business you are going to turn away.” David Maister, Strategy & […]

“When researchers considered a meta-analysis – a broad study incorporating data from every scientific work ever conducted in the field – they found that there’s only a small correlation between first-date (unstructured) job interviews and job performance. The marks managers give job candidates have very little to do with how well those candidates actually perform […]

“It is clear that governance failures contributed materially to excessive risk taking in the lead up to the financial crisis. Weaknesses in risk management, board quality and practice, control of remuneration ,and in the exercise of ownership rights need to be addressed in the UK and internationally to minimise the risk of a recurrence. Better […]

“…Today, no meeting of the high and the mighty is complete until someone polishes the conventional wisdom: “Our big trouble today is getting enough good people.” This is crystal-clear nonsense. Your people aren’t lazy and incompetent. They just look that way. They’re beaten by all the overlapping and interlocking policies, rules, and systems encrusting your […]

“Every marketer is up against this new reality: The world is overflowing with brands, and consumers are having a hard time assessing the differences among them. In 2006, the U.S. Patent and Trademark Office issued 196,400 trademarks, almost 100,000 more than it had in 1990. The average supermarket today holds 30,000 different brands, up threefold […]

I will be on KTN’s Enterprise Kenya programme on Tuesday 21 July at 7.35 pm, discussing my book, Crown Your Customer. The programme is repeated on Saturday 25 July at 4.00 pm.

“Kenyan shareholders may soon have to make do without the Annual General Meeting perks should a move by Safaricom be adopted by other listed companies. The mobile firm’s roster of over 800,000 shareholders – the largest number in corporate Kenya’s history – has pushed it to identify cost-cutting measures during AGMs. Chief among them is […]

The customer is king, customer first, customer focused, customer centred, customer this, customer that. You would be hard pressed to find a big company these days that doesn’t chant the customer mantras. In all CEOs’ speeches, in annual reports, in investor presentations, in awards ceremonies, the message is emphatic and repeated: they REALLY care about […]

“G.M.’s managers must answer to a new majority owner, the federal government, which in turn hopes to sell off its stake to other investors. Chrysler executives are learning to work with the Italian automaker Fiat, which acquired most of its assets. Ford’s top managers said they have no such worries about their controlling shareholders. “These […]

“When you are at the top of the world, the most powerful nation on Earth, the most successful company in your industry, the best player in your game, your very power and success might cover up the fact that you’re already on the path of decline.” That question—how would you know?—captured my imagination and became […]

“When United Airlines decided in 1994 to compete with Southwest (Airlines) in the intra-California marketplace, the company tried to imitate Southwest. United put its gate staff and flight attendants in casual clothes; it flew only Boeing 737s; it gave the service a different name, “Shuttle by United,” and used separate planes and crews; it stopped […]

“As firms grapple with a brutal economic downturn, they are taking a long, hard look at the resources they devote to everything from supporting charities to making their activities carbon-neutral. That is hardly surprising: cutting back on CSR, or “sustainability” as it is sometimes known, would seem to be a quick and relatively painless way […]

Newcastle United got relegated from the English Premier League last week. “Say what”? I hear some (but not all) of you shout in unison. Don’t we get enough mania about foreign football in this country, without ‘A Sunny Day’ adding to the madness? Is it not enough that a deranged young Kenyan recently killed himself, […]

“After 2008, it’s understandable that the average American would be as mad as hell at America’s business leaders. Executives, even in a good year, tend to rank towards the bottom in credibility with the public…The current economic crisis provides all the ammo for a populist backlash, as you – and your portfolio – know too […]

“Whether it’s called buttering up the boss, brown-nosing, sucking up or managing up, experts say ingratiating behaviour is bound to be on the rise in the workplace as workers fret about keeping their jobs in tough economic times. But such behaviour can be bad for business, they said. “People who tend to ‘manage up’ anyway […]

There may not be many freshwater springs left in Nairobi, but hope certainly springs eternal here. We keep hoping for the ‘Nairobi we want’, or even the ‘Nairobi we had.’ Anything but the ‘Nairobi we have.’ Is there reason to be hopeful again? Well, the regular game of musical chairs at the top has completed […]