"CEOs can't wait to read Sunny Bindra's articles every week."

“How Jeff Bezos, Richard Branson, and other business chiefs hold ruthlessly effective meetings” QUARTZ (19 June, 2013) Meetings: we all hate them. They blight our working lives. They take up all the available time in our calendars, leaving next to no time to do what we should really be doing: thinking up new ideas; reflecting […]

I want to be my own boss. I want to work for myself, not for others. I should be enriching myself, not a bunch of strangers. A common echo, seductive in its simplicity. Who wouldn’t want to be self-directing, not answerable to others, keeping all the fruits of one’s labour? The answer is this: YOU […]

“Eric responded with perhaps the best piece of career advice that I have ever heard. He covered my spreadsheet with his hand and told me not to be an idiot (also a great piece of advice). Then he explained that only one criterion mattered when picking a job – fast growth. When companies grow quickly, […]

It’s all the rage these days: how are you managing your brand? Not your company or product brand, please understand: your personal brand. You, as a person and individual, now have to worry about how your brand is looking to the world. You will even be told to manage multiple sub-brands: your leadership brand, your […]

“There are no surer signs of the inadequacy and delinquency of corporate leadership than that cost efficiency should feature as the dominant issue facing the company, and that the tactics of outsourcing, shared services, reorganization and other short-term palliatives are being paraded as the main drivers of future profitability.” JULES GODDARD & TONY ECCLES ‘Uncommon […]

Which of the following things have happened to you of late? You want to buy a product for your home. You have spoken to a vendor and agreed a house visit so that installation can be done. You take time off from work to do this. The vendor, however, does not show up. At all. […]

“When asked what the learnings from Kingfisher Airlines experience were, Tony Fernandes said: “Focus. I have said it to Vijay many times. This is damn bloody tough business. People saw me running around in a T-shirt and a cap and said well if that Indian guy can do it then I can. Vijay was one […]

I get this all the time. People will ask me: how are we supposed to live in this country? It’s a complete mess. It is corrupt to the bone, and corrupts anyone trying to earn an honest living. Easily solved problems like traffic and power supply and cleanliness are left to fester. Leaders are self-interested […]

“Companies are rarely brought low by external forces. The majority of corporate crises, sometimes called “stall points”, when revenue growth slackens dramatically or even reverses, are self-inflicted. The two root causes of stall points are myopia and complacency. Myopia is the failure to recognize market discontinuities until it is too late to respond effectively. Complacency […]

When I was a boy, my mother had a particular dinner set of crockery and cutlery that was “for guests only.” This expensive set would only be brought out when special guests were invited home for dinner. Our regular set was a much more ordinary affair. And every other household I knew had exactly this […]

“Technology is making boundaries between industries more porous and providing opportunities for attacker models. For example, in the banking industry, online consumer-payment products such as Square—a mobile app and device that enables merchants to accept payments—are challenging traditional payment solutions. Free Mobile, a French telecommunications attacker, has captured significant market share by offering inexpensive mobile […]

When I arrived as a fresh-faced student in London many years ago, I discovered a strange phenomenon. There were two types of newspaper in Britain: very large, very serious ones like the Times, Telegraph and Guardian; and much smaller, utterly vapid, even idiotic ones like the Sun and Mirror. Reading the two types was like […]

“At the London Olympics, Kenyans won eleven medals, two of them gold. Although more were expected, Kenya remains the global powerhouse in running…Many other countries can only dream of achieving Kenya’s Olympic performance. At the same time, Kenya is underperforming in many other sports, especially in the nation’s other favourite: football. Why such a difference?” […]

A certain someone became manager of an institution when I was still a greenhorn at university. He retired last week, having clocked a full 26 years in the job, at a time when I myself entertain thoughts of retirement. In those years I have changed jobs, even occupations, several times; the gentleman I refer to […]

“Traditional marketing — including advertising, public relations, branding and corporate communications — is dead. Many people in traditional marketing roles and organizations may not realize they’re operating within a dead paradigm. But they are. The evidence is clear.” BILL LEE HBR Blog Network (9 August, 2012) Is marketing, as we’ve known it, dead? Bill Lee, […]

I see it all the time: employees complaining about their jobs. The spiel goes something like this…”what’s the point of working so hard, when we don’t see any of the gains? Poor old me just gets her miserable salary, minus deductions, while the owners of the enterprise pocket the real money.” It’s a common whine, […]

“The tablet market should top all laptop shipments this year and the entire PC market by 2015, according to a report released Tuesday. Market researcher IDC estimated that tablet shipments will grow 59 percent this year to 229.3 million units. That’s higher than IDC’s estimate for notebook shipments this year. Topping that, IDC predicts tablet […]

Imagine you are convicted of a crime, one which you remain adamant you did not commit. Imagine that the court system eventually allows you to post bail on appeal. The bail is set at the equivalent of modest US$ 180. But you are poor, and such a sum is beyond your reach. What would happen […]

“A well-designed office is a happy office. As facilities managers strive to save space and cash, they’re reshuffling desks and fiddling with temperature gauges. All of which has an impact on workers’ performance. Open-plan offices may make some kinds of collaboration easier, but are they more conducive to productivity? What’s the most irritating distraction? And are those state-of-the-art workstations actually more comfortable? […]

Kenya’s economic salvation will not come from its government, no matter how big it becomes. It will not come from its huge corporations, no matter how many bumper profits they declare. It will not come from its mineral resources, no matter how vast their quantities. Kenya’s economic heroes are not politicians, bureaucrats, technocrats or executives. […]

“Waitrose is to introduce hotel-style welcome desks into its stores in the latest stage of plans to expand its online business. The upmarket retailer, led by managing director Mark Price, plans to install the “concierge” service desks in order to allow customers to make online orders, collect products bought over the internet, and have their […]

Last night, the 2013 UEFA Champions League final was played. I have no idea who won, as this column’s copy deadline is long before Saturday. But I can safely predict that a German team took home Europe’s premier club football trophy. This, of course, is not because I have particularly strong powers of prophecy; it […]

“Nobody knows which was the first app to be downloaded from Apple’s iPhone App Store on 11 July 2008 – but the total is expected to pass 50bn on Wednesday, marking a huge new business created by the explosive spread of smartphones over the past five years.” Charles Arthur, The Guardian (15 May, 2013) As […]

The mood was upbeat. Speaker after speaker had highlighted the fact that Kenya is on the move, that the direction is right, that the economic fundamentals are now very attractive. Then the final speaker stood up, and struck what felt like a false note. He asked us to be careful. He wondered what Kenyans being […]

“They may have yelled before, but now they have megaphones. Whether they’re bashing or praising your products and your brand, customers are online and louder than ever. And right now, they’re on forums, review sites, Facebook and Twitter, sending out thousands of uncensored opinions—that could have major consequences. Be everywhere. The longer it takes for […]

The teaching of economics appears to have failed utterly in this country. I blame this on the teachers. I remember my own first teacher of economics: he would walk into the room, start writing lines and lines of notes on the blackboard and expect his class to copy it all down. At the end of […]

(First published in the TQM Journal, Volume 25, Issue 2, 2013) Everyone wants to be a leader. Almost no-one understands what being a good one actually means. Leadership is aspirational because I think by being appointed ‘leader’ I will announce this to the world: I have arrived. I have the title on my business card. […]

“Bradley Ruffle at Ben-Gurion University and Ze’ev Shtudiner at Ariel University Centre looked at what happens when job hunters include photos with their curricula vitae, as is the norm in much of Europe and Asia. The pair sent fictional applications to over 2,500 real-life vacancies. For each job, they sent two very similar résumés, one […]