What keeps us going? What makes us keep striving to be more, do more, have more? Is it a necessary human trait, to hanker and to grow? We could call it ambition or aspiration. But I also have other words to for you to consider: greed, obsession, and sickness. The need to have and be […]

A few years ago I was having a chat with a Japanese female executive in Nairobi. She worked for a large multinational organization headquartered in Tokyo. The Kenya operation was undergoing restructuring, and her job was one of those affected. “I guess you’ll go back to HQ in Japan,” I asked? “No,” she said with […]

The first book I wrote was an angry one. Crown Your Customer emerged from personally experiencing ridiculous customer treatment, but also from observing customers being treated like cattle all over the place. It was a call to arms both to the providers of customer care, and their victims, to stop the nonsense. In those days […]

The renowned actor Michael Caine was once rehearsing a play scene as a young, aspiring thespian. In the middle of the rehearsal, a chair unexpectedly got stuck in the door of the set, blocking his path. Young Michael froze and didn’t know what to do. He told his fellow, more seasoned actor he couldn’t get […]

Your big company is looking to fill a key position. Where do you look? Out in the job market, naturally! Put out an advert, talk to a headhunter, put the word around. It seems to be a natural instinct. But should it be? Looking externally is certainly the easier option. Surveys show that in-house recruiters […]

What would you say about a land of just 5 million people that has produced four Nobel literature laureates and six Booker Prize winners? This year’s Booker longlist had no fewer than four finalists from this country. I refer to Ireland, a country that routinely punches above its weight in the realm of literature. So […]

Picture yourself on a dark stage, delivering the central performance of the day. A spotlight is shining right on you, staying with you as you move. All else is dark. There are hundreds of people in the audience, but you can barely make them out. All their attention is on you: how you look, and […]

Childhood is a place of magical memories—once we have left it. Our first tastes and other sensory pleasures tend to stay with us for life. We develop deep loyalties and could potentially consume our favourite products from our tender years for our entire lifetimes. But there’s a problem. Do those products and businesses still exist? […]

There are so many arrogant people running around. Full of themselves, cocksure, always right, always certain of their positions, usually dismissive of others. Why, though? What is there to be arrogant about, for any human being? You are arrogant because you are rich, perhaps? But how fickle is material wealth? It can be obtained through […]

Sometimes a thought just catches your eye and makes you think. James Clear, he of Atomic Habits fame, sent this out in a recent newsletter: “Don’t worry about being the most interesting person in the room, just try to be the most interested person in the room.” There is such pressure these days to be […]

Pick a side. You have to be on one side, or the other. If you’re not for us, you’re against us. If you’re not with us, you’re with them. Pick a side, and stick to it all your life. That message is drummed into us soon after we are born, and then reinforced for all […]

What kind of 2024 are you expecting to have? Across the world, the prognosis is grim at best. Economies are ailing; costs of living have rocketed; business failures are looming; debt burdens are onerous. It’s not going to be an easy year to navigate, even for the most fortunate. But there is something that a […]

There was once someone who imagined it might be possible to place humans into a vehicle with wings, launch it into the air—and land those passengers back on earth, safely. This had never been done, please note, and it was widely viewed as a crazy, deluded idea. And yet, humans now fly across the planet […]

Here are the best books I read in 2023, both old and new. The Aosawa Murders is a chilling Japanese story about an entire family being poisoned during a birthday. There is only one survivor—a young blind daughter. A remarkably well constructed, haunting mystery. Trust by Hernan Diaz was outstanding. It’s about the world’s richest man, and […]

As the year draws to a close, let’s learn some Latin. I want to dust off three two-letter phrases that are profound meditations on having a meaningful life. They express timeless philosophies, rooted in many ancient spiritual and contemplative traditions. The first phrase is AMOR FATI. This means simply to love one’s fate. It is […]

I was once walking through the older parts of Reading, a town in the United Kingdom. I came upon a lovely old church hidden behind the town centre, and in it a cemetery. There I found this gem: a large wooden grave marker, with an inscription in memory of Henry West. Who was Henry West? […]

I was once in an airport immigration queue, awaiting clearance to re-enter my homeland. The queue was long, and we were all tired after a long flight.  A very well known business tycoon came in from a different flight. He took a look at the line in front of passport control and walked right past […]

Another Sunday Nation stalwart has left us. Gerry Loughran, the “Letter from London” columnist, is no more. I will miss Gerry’s weekly missives for two things. One was the positive human spirit with which he reported on events taking place in Blighty. He often told us about things he found disturbing or distressing, but would […]

Picture this scenario: The board of directors of an iconic organisation decides to fire its well-known CEO, without warning, issuing a cryptic announcement to that effect and appointing an interim CEO from within the organisation to hold fort. That stuff happens often, so nothing too extraordinary thus far.  All hell breaks loose, however. It turns […]

I have been saying to businesses large and small for decades now: there’s an affection button that you must press. It’s the button that, once activated, creates the emotion: “I like these people.” That is one of the most potent feelings in business, yet it’s also the most ignored. Last week I showed how small, […]

I have a question for you: is your business liked by anyone? We don’t usually view businesses in that way, do we? It’s not one of the regular aims of a business, to be held in affection by any party. We are far more transactional than that. We provide a product or service, customers gain […]

Last year I happened to be visiting the United Kingdom. I found myself in a department store, looking through the clothes section. A lady passed by me, and I caught a glimpse of her face. It seemed vaguely familiar, but I couldn’t quite place it. Had I seen her on the news in years past? […]

A close reader of this column pointed out to me last week that my recent offerings are displaying a certain pattern. When I asked him to elaborate, he pointed out that there is recurring theme, and it’s all about authenticity. Rereading my own work, I saw his point. In recent weeks I have highlighted three […]

Years ago I was watching The Simpsons, that cartoon series with a real bite to it. Young Bart faced a moral dilemma at school, and was asking his dimwit father, Homer, for advice: “Dad, is it more important to be popular, or to do the right thing?” Homer’s quick response: “You’ve gotta be popular, son. […]

I recently commended a food & beverage manager at one of our leading coastal hotels on the efficiency with which her staff were handling a packed-out dinner service, and the attention to detail they were demonstrating. Rather than bask in the praise, she immediately told me that she had an early mentor to thank for […]

Last week I offered some life advice: don’t compare, don’t compete. The key points were these: that you will have a richer life if you focus on yourself, not others; that you will actually thrive more by comparing yourself against your earlier selves rather than outsiders; and you will be released from the daily angst […]

You’re a schoolchild, doing your best in your lessons. You get good grades most of the time, sometimes exceptional ones. You’re not top of your class, but you’re in the mix. All is well, right? Not really. Because your teachers and parents keep pointing you to the achievements of your classmates who are clocking the […]

My wife has an interesting word she uses to describe many aspects of life: “fru-fru.” Today’s column is written not with the help of my new friend, ChatGPT, but a longstanding one, Mrs B. What is fru-fru? A superficially frilly, misleading appearance. It can be used to describe people or offerings that emphasize sweet, empty […]