"CEOs can't wait to read Sunny Bindra's articles every week."

“I remember an illuminating conversation with a senior executive of a recently privatised water company. I was puzzled that so many companies seemed to be able to issue peremptory edicts to their managers to reduce costs, or headcount, and see these edicts fulfilled. Could it really be that there was so much inefficiency and, to […]

Can we please stop this Sunday to record a debt of gratitude to all the artists in our midst? Those who create original works of the imagination – be they paintings, books, music, poetry, drama, films, sculptures – make our hearts soar. They deserve all our applause. Think about it: when does your heart sing? […]

“Last week, Jeff Bezos announced plans to release a new-generation Kindle that will be even cheaper ($139) than the current generation, but will make only a few modest improvements in quality and performance. Even as analysts applauded the success of the Kindle thus far, they wondered why Bezos and his colleagues weren’t making the device […]

Today I’m going to name names. Last month I realised that this SIM-card registration thing is serious, and that I had a data modem that required registration. I was passing through a shopping mall, and found that Safaricom had set up a special table outside their customer-care centre to conduct SIM registrations. Just one table, […]

“How would you feel about a physician who killed more patients than he helped? What about a police detective who committed more murders than he solved? Or a teacher whose students were more likely to get dumber than smarter as the school year progressed? And what if you discovered that these perverse outcomes were more […]

Jackie Selebi, former police chief in South Africa, was sentenced to 15 years’ imprisonment this month on corruption charges. The presiding judge called him “an embarrassment to all right-thinking citizens of this country.” Here, a new team under PLO Lumumba was finally appointed, after a protracted process, to head the Kenya Anti-Corruption Commission. And a […]

“…when Lehman (Brothers) was first being spun out of American Express Co. Harvey Golub, then-chairman of American Express, was giving the AmEx board a presentation about the benefits of the spinoff of the investment banking firm…”The presentation — a basic rundown of the businesses within Lehman, and what the economics looked like going forward — […]

It is almost an article of faith in Kenyan management that all the latest leading-edge techniques are practiced in the private sector by large corporates, whereas non-profit organisations are sleepy places wallowing in outmoded styles of leadership. So large corporations deploy the best technology and the latest management tools, generate the highest motivation levels, and […]

“How do owner-managers know when and by how much to loosen the apron strings? And how do they choose who should take over responsibility for their precious offspring? Mayank Patel, founder of Currencies Direct, a UK-based foreign exchange and international payments business with turnover of £1.2bn ($1.8bn, €1.4bn), says he knew from the start in […]

Following the confirmation of a new constitution, those who were ‘Yes’ are now cock-a-hoop about fresh beginnings, renewals and new dawns for Kenya. But right there during the election process last week, something happened that should tell us the scale of the task ahead. There were press reports indicating that a large and rowdy group […]

“One night last month, a Virgin Atlantic flight left Heathrow Airport bound for Newark, New Jersey. As the plane neared the Eastern Seaboard, bad weather forced the flight to divert to Hartford, Connecticut, some 106 miles north of its destination. The plane sat on the runway there for four hours – without air-conditioning, food or […]

“All sovereign power belongs to the people of Kenya…” If that single sentence – the first one in our new constitution – is implemented to its fullest, our twenty-year wait will have been worth it. Those in favour outnumbered those against, two to one, and so we have a new constitution. Those who backed it […]

“Somebody once said that in looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don’t have the first, the other two will kill you. You think about it; it’s true. If you hire somebody without the first, you really want them to be dumb and lazy. ” […]

Next week Kenyans go to the polls again, to say yes or no to a new constitution. On Wednesday, some of us will lose and some of us will win. After Wednesday, we need to know HOW to lose and HOW to win. The recent football World Cup final was an ugly affair. The Dutch […]

“Clement Attlee, Britain’s leader in the era of postwar austerity, was once approached by a BBC reporter who adopted the deferential style then thought appropriate. “Prime minister, do you have anything to say to the nation?” the journalist asked. “No,” said Attlee, walking on. Attlee had never heard of a focus group, and it is […]

I suffer from an affliction. Having spent the better part of my life studying management and organisations, I am unable to switch that part of my brain off. Even when I am enjoying myself on holiday, I find myself observing the processes, systems, leadership and strategies that underlie the excellent (or dire) experience I am […]

“The simple fact—frustrating though it may be to the great number of hard-working and capable people inside an organization—is that their best execution efforts can be negated by strategic choices that turn out badly. It may make employees feel good to be told that company performance is 10% strategy and 90% execution. It may inspire […]

It’s all over, and the best team won. Spain, consistently the world’s outstanding football side over the past few years, took home the trophy. Holland came to the final playing kung-fu rather than soccer, and deservedly went home empty handed. And so it’s over. I already see many bereft people in a sorry state every […]

“The true leader is a manager who works with people and considers them to be unique and unrepeatable, and seeks their excellence on all levels…Leading means being capable of directing people in such a way that you get the best out of them, unleashing their full potential by being a good coach and mentor. This […]

I was planning to write about the World Cup this Sunday, but those parliamentarians of ours had to go and ruin everything. So you won’t get my pleasant ruminations about the world’s greatest tournament; instead you’ll receive my diatribe against the world’s most overpaid elected representatives. Like most Kenyans, I was sickened by Ghana’s tragic […]

“The latest revised UK code…states: “There should be a dialogue with shareholders based on the mutual understanding of objectives. The board … has responsibility for ensuring that a satisfactory dialogue with shareholders takes place.” But how hard companies find this basic task to be. Drowning in technical measurements – total shareholder returns, earnings per share, […]

We spend too much of our time on big issues and big personalities. We remain engrossed in ‘Yes-No’ politics and huge debates about governance and development. In all this grandstanding, we sometimes miss the fact that all great movements in history stem from small actions from small people. Nothing starts off as a big deal, […]

“When Jack Krol became the lead director at Tyco International, in 2003, he developed, in conjunction with CEO Edward Breen, a document specifying his own role. With input from the board, the governance committee then developed some general characteristics of the role for whoever would succeed Krol in the future. Krol said three competencies or […]

I have been watching the unfolding oil spill drama with a mixture of horror and amazement. As someone who believes in the power of corporations to do good, and in the power of leadership to transform, I am dumbstruck by what I see and hear. The facts you know: toxic oil is spewing from a […]

“Who sells the largest number of cameras in India? Your guess is likely to be Sony, Canon or Nikon. The answer is: None of the above. The winner is Nokia, whose main line of business in India is not cameras but cellphones. Try this. Who runs the biggest music business in India? The answer is […]

Last Sunday Kenya changed for the worse. As we know, grenades were thrown at a rally held as part of the current constitutional review campaigns. The resulting explosions killed six Kenyans and injured scores of others. The numbers mislead us. They turn the people who died into mere statistics. Note and turn the page. But […]

Hi All I hope you like the all-new Sunwords.com. We have given it a fresh new look and feel, and added modern features. These include video clips, easy links to social networks and sharing sites, better site navigation, and many more. You will also find an attractive version automatically renders when you visit the site […]

“The topography of most large organizations – where finance occupies one floor, for example, and marketing another – reinforces the functional fiefdoms that arise naturally among colleagues who read the same professional journals, speak the same jargon, and crunch the same numbers. Geographic dispersion of operations often frustrates executives attempts to foster a shared world-view. An […]