Articles Tagged Customer Care

The customer, we are told as children, is king. Anyone who has spent some of his or her life in Kenya could be forgiven for screaming at that fanciful notion. Here, the customer is a serf, a pauper, a desperado. Are the following sad tales not the common experience of anyone trying to buy goods […]

We are again engaged in endless debates in bustling bar rooms and virtual chat rooms about who our next leader should be. What qualities should he or she have? How do we ensure that we avoid the failures of the past (and present)? Which party really stands for the people? Here’s a thought: forget the […]