"CEOs can't wait to read Sunny Bindra's articles every week."

Jul 17, 2022
What kind of experience do tomorrow’s leaders need?

Experience, we know, is a good thing. Those who have encountered different adventures and escapades, wins and losses, setbacks and learnings, are useful to others. The thinking is that previous encounters build knowledge and even wisdom. Those who have done stuff before, faced situations before, are likely to be better than those who come in […]

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Jul 03, 2022
Which work are you willing to suffer for?

Follow your passion. It’s oft-repeated advice, and tells us to do the things we feel most zest, most enthusiasm for. If we do what we love to do, we will do it with unbounded energy and application, and perhaps discover the best in us. I myself gave out this advice in a book I wrote, […]

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Jun 26, 2022
It’s time to rethink the definition of VIP

This world is crazy about the VIP. Just saying the three letters causes a reaction: a hushed reverence for the creature in question—the Very Important Person. The term itself is believed to have originated in the Second World War, and was coined by military personnel to refer to high-ranking officers. It made sense to differentiate […]

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May 08, 2022
An iconic company hits a speed bump

Netflix is tanking. Or rather, its stock price is—which is a rather different thing. What should we make of this? Netflix is one of the iconic companies of this epoch, a trailblazer and game-changer. It upended traditional video, moving people away from linear television and movie theatres. It has been on a seemingly unstoppable spend-and-grow […]

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Feb 20, 2022
What you sell is not what your customer buys

If you sell something (which is most of us), here’s one of the most important sentences you’ll ever read: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.” That was written by Harvard professor Clayton M. Christensen, who attributed it to Theodore Levitt. It probably came from Leo McGivena, originally. Whatever […]

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Feb 13, 2022
What’s your legacy going to be?

There comes an age when some us start to think about our legacy: What we will leave behind; what we stood for in our lives. This is because we are consciously or unconsciously aware of our impermanence as humans. We know we are here briefly and then we are gone. Some of us are desperate […]

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Jan 02, 2022
Three life lessons for 2022

A new year is a good time to take stock. What’s been happening, what have we learned, what should we change? What should end, and what should commence? These past two years have been highly unusual for pretty much everyone. We have all lived through a global pandemic, a first for most of us. We […]

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Dec 12, 2021
Stand out, don’t embrace average

Picture this.  You are part of a large group flying to Kenya’s world-famous Maasai Mara game reserve. Your plane is gliding down, and the vast green expanse opens up beneath you. You approach the tiny airstrip from the air, and what do you see? The four-wheel-drive vehicles waiting to receive your group have all been […]

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Nov 14, 2021
To offer great customer experience, first deliver great employee experience

Someone close to me, visiting from abroad, was left confounded recently. He had gone to one of our leading retailers in Nairobi to buy a laptop for his family here. He had chosen the model. He had the money ready. He was ready to take it home.  Oops. It turned out the shop didn’t actually […]

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Nov 07, 2021
Not holding on to staff? Mind the hidden costs

You can leave this job anytime. There are many more where you came from. Hundreds out there would die for your job.  Have you uttered those words as an employer? Or had them uttered to you as an employee? They are commonplace, even right now in the 21st century. Many of those who employ others […]

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Oct 24, 2021
We strive and thrive in groups—and also fight in groups

Human beings congregate in groups. From early childhood we are enrolled into collectives: extended families, religions, ethnic groupings, nations, skin colours, sports teams, work organizations. Our parents, teachers, community elders, religious leaders, tribal overlords, and national rulers all have great interest in press-ganging us into groups. Even those of us who might resist this herding […]

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Oct 17, 2021
A Nobel Prize of great meaning

Abdulrazak Gurnah won the Nobel Prize for Literature last week, and it meant a great deal. He is only the fifth person of African birth to win the prize, and the closest to our own shores—his birthplace is Zanzibar, that captivating, mysterious island across the waters from Kenya. Why is this such a big deal? […]

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Oct 10, 2021
A time of great innovation is loading. Where will it find you?

A year ago, I discussed Pret a Manger on this page. The super-successful London sandwich chain serving office workers, with more than Sh 100 billion in annual sales, had just been whacked hard by the coronavirus. It suffered its lowest footfall on record and had to make a third of its employees redundant. As offices […]

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Oct 03, 2021
Age gracefully, and leave your toys behind

A fond memory from childhood popped up in my head the other day. The neighbourhood kids were all out playing, as was the norm back then. There were no “devices” available to us other than makeshift toys, perhaps a ball or two. Entertainment was confined to a single cartoon show from the Voice of Kenya […]

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Sep 26, 2021
How much is too much? We seem to have no idea

This gentleman once had a big corporate job. He was an executive director at a large business, at global level. Finding his work bereft of meaning, however, he didn’t last. He catapulted himself out of his office chair and into a life of doing the work he actually loves—studying, teaching, guiding, advising, writing. James Suzman […]

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Sep 05, 2021
When to persist, and when to desist? A booklover’s tale

Nilanjana Roy is a wonderful columnist for the Financial Times. She is, like me, a devoted bibliophile. She revels in her love of literature and enrols many in the cause of reading. She recently penned a piece that really got me thinking about how I read books. My why, as regular readers of this page will know, is crystal […]

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Aug 01, 2021
Clouds, kitchens and landlords – a lesson in strategy

I first mentioned “cloud” kitchens on this page exactly two years ago. Also called “dark” or “ghost” kitchens, these are are stripped-down operations that produce for delivery only – no service, no waiters. They use data to understand what is most in demand, where, and when – and they locate to serve that demand. The […]

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Jul 25, 2021
Less is more. A life lesson

Less is more, good people. Less is more. If you’re about to give a long speech, cut it in half. If you are presenting a slide deck, reduce it to a third of what you planned. And cut away all the superfluous text on every slide as well. Why? Because when you overdo it, it’s […]

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Jun 06, 2021
Do you have a N’golo Kanté on your team?

The shortest man on the pitch won more aerial headers than any of his team-mates. N’golo Kanté, the one-man midfield dynamo, won the UEFA Champions League 2021 for his club, Chelsea FC. He was player-of-the-match in both semi-final legs and the final itself.  N’golo runs and runs and runs. He breaks up opponents’ play, and […]

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May 30, 2021
I have been wrong many times. That’s OK

An admission: I have been wrong many times – right here on this page. That should not be news to anyone, but somehow it is. We are, all of us, prone to error. We can not only be wrong, but egregiously, terribly wrong. To err is human, as Alexander Pope pointed out aeons ago (and […]

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May 23, 2021
What does it take to become a 200-year organization?

The Guardian newspaper is 200 years old. I first started reading it in the first year of my degree course in London. It was not normal reading for a student of economics and business – which is precisely why I was attracted to it. I’ve never stopped reading it, decades later, even from a different […]

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May 09, 2021
The future will belong to those who can humanize as they digitize

You will stay meaningful in the near future of business if you can do this: Humanize + Digitize. The “digitize” part should be obvious to all, especially after a pandemic that sent everyone hurtling into a low-touch world. Online transactions and digital experiences have boomed as never before. In most sectors we have no choice […]

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May 02, 2021
What football’s moneymen have forgotten: community

The owners of the elite European football clubs seemed to plunge themselves into a collective sudden-onset madness a couple of weeks ago. 12 top clubs announced they were to be part of a breakaway European Super League, to replace the UEFA Champions League on their calendars. The difference? The elite clubs would run the new […]

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Apr 18, 2021
A new world of hybrid work is loading

One thing that this pandemic has done for us: it has dispersed work. What used to be done together in one place is now being done all over the place: in homes, in cafes, in far-off locales. Except for those most acutely affected, the work, by and large, has not stopped. It’s just relocated. Once […]

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Apr 11, 2021
Relationships are better when you don’t keep score

Don’t keep score. That’s the advice professor Scott Galloway gives people, often imparted on his podcasts. He refers to the habit of tallying that bedevils our closest relationships. Some of us mistake relationships to be merely a series of transactions. You were good to me, so I can return the favour. You were generous yesterday, […]

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Apr 04, 2021
There are no commodities, only opportunities

Plumbers are needed by everyone. It’s a vital service, because all homes and buildings will encounter plumbing issues. What needs to be done is usually straightforward, but it’s also messy and awkward – and so not many folks aspire to be plumbers. Those who do take it up as an occupation seem to despise their […]

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Mar 14, 2021
How honest are you about your products?

Have you ever come across a restaurant that says these things about some of its menu items? “This one is not THAT good.” “This one is NOT authentic…” “I am surprised some customers still order this plate.” Those are actual dish descriptions on the menu of the Aunt Dai Chinese restaurant in Montreal. The owner, […]

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Feb 28, 2021
Would Messi qualify for your team?

If you have worked for large organizations, you will have come across the competency model. You will have discovered that humans are ranked according to a pre-set group of competencies, or qualities that you are meant to demonstrate in order to excel in your job.  What are these competencies? Things like customer focus, teamwork, goal […]

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