"CEOs can't wait to read Sunny Bindra's articles every week."

9/11. Most people know what those numbers mean. On September 11, 2001, a series of unprecedented terror attacks took place right on American soil. Four passenger airliners were commandeered by terrorists; three of them were deliberately crashed into buildings. As you would imagine, air travel volumes plummeted, throwing airlines into crisis. But after a raft […]

Last week I suggested here that because of the coronavirus we may all be staring at a ‘Low-Touch, High-Friction’ world for quite a while. Such a world would have two key characteristics. The first (the touch part) would be that folks would be reluctant to gather in person and in public as freely and easily […]

So many of us feel imprisoned in our own homes, staring at the same walls, missing contact with others, tired of dealing with family issues. So many of us are just waiting to be told that the coronavirus pandemic is over, that lockdowns and shutdowns are over, and that we can burst out into the […]

The comfortable don’t innovate. I’ve been saying that to businesses and writing it on this page for years. Now I have my words ringing in my own ears. My business depended on gathering people – to teach them, advise them, provoke them to think and do things differently. Suddenly (thank you, coronavirus) no-one can gather […]

We are, all of us in the world, deeply affected by the Covid-19 pandemic. Some more than others, though. Consider a first group. The members of this small but privileged category fled to safety once the dangers of the coronavirus were clear. They were the first to work from home, because they can. They have […]

More than a decade ago I asked on this page: is Kenya’s steering wheel connected to its tyres? The imagery is half-comical: of leaders merrily spinning the steering wheel thinking they are driving the car; the vehicle, meanwhile, goes where it wants. The issue was very serious, though; I raised it in the light of […]

A leader’s true character is only revealed during a crisis. A lot of people are now discovering this essential truth of leadership. Good times don’t tell you much about the leader. If the economy is buoyant and times are normal and markets are free and institutions are strong, who leads doesn’t matter a whole lot. […]

The coronavirus has upended the world. A few tiny dudus that seem to have emerged from a market in China have taken over our daily discourse. One country (Italy) is in complete lockdown; many others will have to follow. Wherever you look, airports are empty; airplanes are grounded; hotels, malls, stadia and public squares are […]

Like many of you reading this, I grew up in the tumult of a large extended family. The social milieu was complicated; many uncles and aunts and cousins and family friends were always milling around. Many diverse opinions on pretty much anything under the sun were on offer, all the time. I was a quiet, […]

Time, we can all agree, is really precious. We have very little of it; and we don’t know how much. So where do we expend it? Let me continue the discussion about the time of our lives, begun here last week. As time marches on, and when we have had our fill of trying stuff […]

If a telephone is ringing, it must answered. If you are of a certain generation or earlier, that was just a fact of life. The phone rang, we answered it. Did we want to receive the call right then? Were we expecting it? Did we feel like talking to a random person? Were we busy […]

Let me tell you about a company that does not set any goals or targets. None. Don’t rub your eyes; you read that right. No customer-count goals. No revenue goals. No retention goals. No profit goals. You don’t believe me, do you? Oh wait, this company also doesn’t analyse its competitors. It has no market-share […]

Do you know what a ‘radio cassette player’ is?  I ask because it really depends on what age you are. There is a large chunk of young Kenyans (and, I hope, of the readers of this column) who have never experienced such a thing. Even if you do know what it is, when was the […]

It can all seem too much. Perhaps you have problems in your extended family. Perhaps people are squabbling, disagreeing, agitating. You do your best to intervene, but there are entrenched positions and big egos in play. Old grievances are being nurtured. You want this to end, but there are too many variables. It feels easier […]

I pressed SUBMIT. And then my heart sank. I was trying to pay an overseas credit-card bill. My local bank has a useful online banking system that means I can do this sort of thing in my own bedroom. Back in the bad old days, I used to leg it to my bank branch once […]

Your landline telephone. Your fax machine. Your dictation machine. Calculator. Watch. Timer. Notebook. Filing cabinet. Calendar. Music player. Camera. Photo album. Map. Alarm clock. Key. Newspaper. Scanner. Camera. Library. Dictionary. Encyclopedia. Translator. Weather forecaster. Wallet. Flashlight. In 2010, I wrote here that the future of your business would be in the palm of your hand. […]

I read 80 books in 2019. That was surprising. My standard target is 50, which I always hit quite easily. But 80? That’s a lot of books, by any measure. Was it worth it? Could that number now be in the realm of TOO many books? But first: reading any number of books is no […]

Perhaps you know the old joke: there are two types of people in the world – those who believe in dividing people into two types, and those who don’t… For the purposes of today, this columnist becomes one of the first type.  What happens when things go wrong around you, mishaps occur, problems arise? When […]

There is nothing more awe-inspiring, breathtaking or majestic on this planet than nature itself. Nothing created by humankind even compares. All our achievements – the targets we hit, the numbers we clock, the reports we file –  are mere pastimes. They don’t touch the soul.  All our material wealth, our accumulated riches and trinkets, our […]

Here are the best books I read in 2019. I read a lot more books this year – at the time of writing it looks like I’ll clock 80 books. My regular target is 50 per year, so this is unusual. But it does mean I had a lot more good books to choose from, […]

Every so often you have to look at the world around you and wonder what on earth is wrong with human beings. There seems to be turmoil everywhere. Massive public demonstrations, often turning violent, are occurring in every corner. Hong Kong, Chile, Bolivia, Colombia, Lebanon, Spain, Iran, Iraq, India, Thailand – is that a long […]

Here we go. These were the 5 most popular articles I wrote in 2019. If you missed them, see below. Some surprises here for me… The 5th most-viewed article on www.sunwords.com was this one: Are you still sitting on your wallet? It was about the old-fashioned men’s leather wallet – the one we males sit on […]

Last week’s column about the ‘Education Express’ raised some questions – and some eyebrows. I made the case, obliquely, that our education system is in severe need of an overhaul. It functions like an old-fashioned train service: it runs the same way it has for decades on end; it runs on fixed tracks; and not […]

Hurry up, kid, don’t look so nonchalant. You nearly missed the train – and that would have been catastrophic for you. You must take this very, very seriously. Your entire life is at stake. I am your ticket inspector. Show me your ticket, please… Very good. It seems you have been getting good grades so […]

A question for you: do you remember something called the ‘Zune’? Not really, I guess. Another question: do you remember something called the ‘iPod’? Of course you do. Both were MP3 music players. Here’s the thing, though. The Zune, made by Microsoft, was the far superior product, in most respects. And yet it failed miserably […]

Last week I started a discussion here about the meaning of work – and how rare it is to find work that lends meaning to our lives. Most of us get our first jobs out of sheer economic necessity, and don’t have the luxury of wondering about the worth of what we do. Later on, […]

Our newly released census results show that Nairobi keeps growing. With nearly 4.4 million people, this is one huge collection of humans. Not on the global scale, of course; there are several megacities with more than 20 million people; one of those may breach 40 million soon. Revered scientist James Lovelock thinks we follow the […]

Uber is a very big deal, and I was enthusiastic about it long before any of us experienced it in Kenya. Can anyone doubt the achievement? Uber revolutionized the taxi business by conceiving a marvellous mobile app that connected people seeking rides with drivers willing to offer them. By tapping into an unused stock of […]