“Late last year I was at a dinner with a Board I won’t mention by name. There were roughly 50 people at the event. Tables were pre-assigned and I found myself sitting across from a chap in his mid-50′s whose professional job was an accountant. He worked at a rather large firm as a partner. […]
Read MoreLet’s all take a break from Kenyan election mania this Sunday, and focus on something that actually makes a difference in our lives. Regular readers of this column will know that it searches high and low to showcase common people who show uncommon wisdom, unknown people who need to be known, and little people who […]
Read More“Take time to learn. Learn the people. Learn the organization. Leaders need to leave their ego outside the door before they come in. You cannot know everything. You can never be the alpha and the omega. I have worked with people who were too full of themselves. There have been people who fill up the […]
Read MoreThere is a short history lesson l like to provide for our youngsters in Kenya, every time we approach a general election. In the 1980s, Daniel arap Moi and Mwai Kibaki led the same government. In the 1990s and in 2002, they were on opposite sides, and vociferously so. In 2007, they were together again, […]
Read More“Less than one fifth of the general public believes business leaders and government officials will tell the truth when confronted with a difficult issue. There also is a growing trust gap between institutions and their leaders – globally, trust in business is 32 points higher than trust in business leaders to tell the truth; trust […]
Read MoreOnce upon a time, this thing called ‘tribe’ mattered a great deal. When all our livelihoods were dependent on soils, rivers and pastures, your tribe helped you secure those vital resources for ‘your’ people. Your tribe kept you safe and kept you fed, so you were right to feel loyal. Once we started to urbanize […]
Read More“Throughout the late 90s, HMV’s single biggest mistake was a lack of investment in its online offering. Unfortunately it’s a mistake Fox continued to make. He chose to try and diversify into electronics (a business that was already failing on the high street) and entertainment through venues such as the HMV Apollo, which are now […]
Read MoreHe was born into poverty, one of seven children. He agitated against the iniquities and elitism of his society from an early age, often violently. He eventually formed a political movement that focused exclusively on the problems of the poor, and it quickly gathered a large following. He was supported to the hilt by the […]
Read More“I recently taught a workshop on crisis communication at a top business school. Afterward, a mid-career executive came up to me with a question. But it wasn’t about how to handle rogue employees, or industrial accidents, or philandering CEOs. Instead, it concerned a far more personal sense of crisis: her overwhelming fear of public criticism […]
Read MoreShe was a bright, determined, hard-working girl from a poor family. She persuaded her father to sell his only plot of land to pay for her dream to become a doctor. She promised him he would never have to work again as a labourer once her ambition was fulfilled. She worked nights in a call […]
Read More“Loss aversion grips many organisations. Far too often, new ideas are turned down because they will probably fail, without seriously asking whether the small chance of meaningful success might outweigh an inexpensive failure – even if that failure is highly likely. Most resolutions are things we decide to do because we’re convinced they will be […]
Read MoreThe time for Kenyans to select new leaders is upon us again. We go to the polls in just a few weeks time. Will we choose wisely? The precedents are not good. We know very well that most Kenyans do not choose leaders on merit. They choose them mostly on tribe. Your kinsman is your […]
Read More“The day of reckoning seems to have arrived. During the past month alone, no less than a half dozen senior executives have told me that fatigue, exhaustion and even burnout are the biggest issues they’re facing both for themselves and among their troops. Sustainable capacity — meaning sufficient fuel in the tank — is what […]
Read MoreIt is customary as the year begins to wish everyone a “prosperous” New Year. Why so? Why is being “prosperous” more important than being just “happy”; and why will “wishing” it make it happen? So I thought I would kick off 2013 with something more tangible: a guide to what might make genuine riches come […]
Read MoreThis is my last column of 2012, and what better way to bring the year to a close than to make some wishes for the year to come. I gaze at 2013 with a mixture of hope and fear, as it is that most potentially catastrophic Kenyan annum, an election year. So first and foremost, […]
Read More“The reason we did Maps is we looked at this, and we said, “What does the customer want? What would be great for the customer?” We wanted to provide the customer turn-by-turn directions. We wanted to provide the customer voice integration. We wanted to provide the customer flyover. And so we had a list of […]
Read MoreA few years ago, I used to cross one of our now defunct Nairobi roundabouts on my way to work. Every day I would watch most drivers ‘overlap’ by arriving in the wrong lane to turn right, then cut in by force on the roundabout itself. Mostly in full view of traffic police stationed on […]
Read More“Over the summer I invited a few friends and colleagues to my house for lunch. When they arrived, hugs and greetings were exchanged and my guests headed for the dining room while I finished up in the kitchen, mixing the homemade potato salad, and, well, let’s say “supervising” the grilling out on the patio. While […]
Read MoreRain is a blessing. From childhood, we denizens of Africa are made to understand that adage. Rain is a gift of the gods, a nourishing of the parched earth beneath our feet. It causes a sudden and mysterious splashing of green all around us. It causes our food to grow and our spirits to soar. […]
Read More“Ask for the keys to career success and you’ll get logical explanations, recommendations, pathways and approaches. Then ask someone how he or she became successful and suddenly it becomes a story of serendipitous encounters, unexpected changes in plans, and random consequences. It does not make sense to ignore this basic fact about success any longer. […]
Read MoreKenya, we all know to our cost, has some of the worst driving habits and most dangerous roads in the world. Every single day, we lose many lives and many livelihoods to road incidents. You notice I did not call them road “accidents.” Accidents happen unintentionally and unexpectedly. Our incidents are both intentional and expected. […]
Read More“The Communications Commission of Kenya (CCK) has ordered courier firms to raise their prices to the regulatory minimum in a move seen as meant to protect the troubled State-owned Postal Corporation of Kenya (PCK). The industry regulator has established Sh150 as the minimum fee chargeable by courier companies for parcels weighing under 350 grammes. …According […]
Read MoreI sat next to a leading Kenyan at a recent visit to the SOS Kenya Children’s Home in Buru Buru. We were told that the organization has a burning goal: to reduce the proportion of support it gets from foreigners versus locals. So far, it’s an uphill task. I discussed this with my neighbour in […]
Read More“Hewlett-Packard’s $9.7 billion acquisition of Autonomy seemed like a bad idea long before Tuesday’s allegations of an accounting scandal made clear it was a deal that should never have happened. It’s the latest in a cavalcade of costly blunders at HP. The Silicon Valley pioneer has squandered billions of dollars on ill-advised acquisitions, compounding the […]
Read MoreAs Greece’s economic implosion continues, a worrying trend is emerging: the growing popularity of neo-Nazi groups and attacks on immigrants. The increasingly popular Golden Dawn party has been repeatedly implicated in racial violence, though it denies involvement. Its hostility towards African, Asian or Arab immigrants, however, is overt, as it reportedly champions slogans such as […]
Read More“It is the rare person who has a single employer for a whole career, and employers understand this. So it follows that it is unreasonable to expect employees to accept becoming useless to other potential employers, however invaluable they may have become to their current employer. If your skills and knowledge are valuable only to […]
Read MoreNew roads. New railway stations. New ports. New connectivity. That’s the Kenya We Want, right? We know infrastructure is at the heart of development, right? We know that infrastructure investments will power the economy to Vision 2030 and Middle Income status, right? Wrong. Do you wonder why we build a new ‘super’ highway only to […]
Read More“Prior to Sandy’s landfall, New Jersey Governor Chris Christie had brutally attacked President Obama’s leadership credentials in his keynote address at the Republican convention. And President Obama was focused on his re-election campaign, increasingly attacking Republican positions. But a crisis makes strange bedfellows, and this week, these political enemies together toured the damage, comforted victims, […]
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