"CEOs can't wait to read Sunny Bindra's articles every week."

I have a Friday 13th date with Jeff Koinange on his famous bench, K24 TV Capital Talk. The show will be aired at 8.00 pm Friday, repeated 10.30 pm. Also repeated Saturday morning, 9.00 am, and Sunday evening, 10.30 pm. It will also run on www.YouTube.com/K24TV.

Since the mid-80s, academics have been carrying out regular skills surveys, asking detailed questions of thousands of employees. In 1986…72% of professionals felt they had a great deal of independence in doing their jobs. By 2006, that had plummeted to just 38%. Which is shocking but also makes sense: if you’re a teacher you now […]

We are becoming a country of queues. Wherever you look, and wherever you go, people are standing in queues. Increasingly long queues. What is a queue? A place where a long-suffering user or customer gets increasingly annoyed with your organization and your brand. Given how widespread this problem is, it always amazes me how little […]

“This was a year, sadly, when examples of poor leadership (bad decision-making, selfish actions and inexplicably bone-headed moves) seemed to outnumber the good.” JENA MCGREGOR, The Washington Post (Dec 19, 2011) As we end another year, we in the business world have to concede an uncomfortable fact: 2011 was not a great year for corporate […]

I attended a graduation ceremony recently, and was struck by something said by one the graduands, a class president. She quoted Ralph Waldo Emerson, certainly one of the more quotable people who ever passed through this planet. Here is the quotation:    “To laugh often and much; to win the respect of intelligent people and […]

It’s time for the annual Sunshine Awards from this columnist: highlighting the significant events and people of 2011. Before you proceed, please remember the selection process is opaque, peculiar and idiosyncratic, and not subject to external auditing. The Damburst of the Year was the amazing outbreak of popular uprisings. Starting from the Arab world this […]

“Managers often mistakenly assume that a high-growth industry will be an attractive one. Wrong. Growth is no guarantee that the industry will be profitable. For example, growth might put suppliers in the driver’s seat, driving up the industry’s costs and limiting profitability. Or, combined with low entry barriers, growth might attract new rivals, thereby increasing […]

I have been beating the traffic-gridlock tune on my drum on this page since 2003.  Every year, the situation in our capital city gets worse.  Every year, leaders yawn and look away.  But for how much longer? As Nairobians of all walks of life can testify, the situation is now at breaking point.  In recent […]

“As a simple example of fluff in strategy work, here is a quote from a major retail bank’s internal strategy memoranda:”Our fundamental strategy is one of customer-centric intermediation.” The Sunday word “intermediation” means that company accepts deposits and then lends them to others. In other words, it is a bank. The buzz phrase “customer-centric” could […]

Once upon a time, it rained and rained and rained in Kenya. And then it rained some more. It began to look like the rain might never end. As the nation had never invested in proper drainage systems, the whole country looked like it might be lost underwater. Someone came up with the bright idea […]

“The I.B.M. lesson, Mr. Palmisano said, is never become wedded to what you make, but to the values the corporation stands for. After all, I.B.M. started out making clocks, scales, punched card tabulators, and cheese slicers (“the world’s fastest at the time,” he noted). “The history of business is a bone pile of companies that […]

Let us take some time this Sunday to be thankful for certain types of people. Let us thank those who are polite and courteous, even when everyone around them is rude and obnoxious. Those who maintain etiquette and decorum even though that doesn’t get you anywhere in this increasingly ugly world. Those who say “please” […]

“Japanese police, prosecutors and securities agencies in Japan, the United States and Britain are investigating Olympus after the firm admitted this month that it hid losses on securities investments for decades, disguising some as acquisition payments and fees. The scandal at the once-proud firm has rekindled concerns about lax corporate governance in Japan and revived […]

Once upon a time, businesses could get away with being bad to customers. They could neglect them and abuse them and not face any real consequences. What could a customer do in that world, anyway? Throw a fit on the company premises? Only a few employees, and possibly a handful of other customers, would observe […]

“”We hired a new CEO, but had to let him go after just seven months,” the chairman of an East Coast think tank complained to me recently.” His resumé looked spectacular, he did splendidly in all the interviews. But within a week or two we were hearing pushback from the staff. They were telling us, […]

I feel I need to write something this Sunday that some of you may dismiss as a statement of the bleeding obvious. But here goes anyway. A government’s only real source of revenue is taxpayers. That’s it. I said it would be obvious. Yet it needs restating nonetheless, for I fear in the modern economy […]

“Employee loyalty is dropping around the world, according to new global analysis of Mercer’s What’s Working™ survey. The research, conducted among nearly 30,000 employees in 17 geographic markets between the fourth quarter of 2010 and the second quarter of 2011, shows that the percentage of workers seriously considering leaving their organization has risen since the […]

When I was a very young boy in Nairobi, watching wrestling on TV was all the rage. Every week, whole families would sit down and be regaled by the antics of the likes of Big Daddy, Johnny Saint and Giant Haystacks. Not to mention evil incarnate, Kendo Nagasaki (those of a certain age will remember […]

“The rise of tablets and smartphones also reflects a big shift in the world of technology itself. For years many of the most exciting advances in personal computing have come from the armed forces, large research centres or big businesses that focused mainly on corporate customers. Sometimes these breakthroughs found their way to consumers after […]

As we all know, we live in a peculiar country. A very peculiar country. There are so many confusing questions that bedevil us every day, and precious few answers. So I have decided to occasionally become an “agony uncle” in this column, to tackle some of your more thorny conundrums. Here’s the latest instalment. Q: […]

“Female executives packed the room as former Xerox CEO and Chairman Anne Mulcahy took the stage at Fortune’s Most Powerful Women Summit to share her best and worst practices on building boards. Throughout her career, Mulcahy has sat on boards of six public companies, three non-profits, and one privately held international company. “Sometimes, I did not […]

Last week I discussed the manic dance of the Kenya Shilling in this column. I wondered whether our economic “fundamentals” are as sound as many claim, and whether this phenomenon of low-currency-high-interest-rates-high-inflation will go away any time soon. I also wondered why we have accepted a persistent trade deficit for so long. Kenya exports way […]

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“On the face of it, scouring the world for a superstar makes perfect sense. Surely a great manager can make all the difference to an ailing firm? Jack Welch boosted General Electric’s market capitalisation by 4,500% at a time when its old rival, Westinghouse, was disintegrating. Surely management skills are portable? What other justification is […]

The Kenya shilling is at record lows; interest rates are rising to crippling levels; inflation is bedevilling the common mwananchi; the IMF are back in town; everyone’s pricing in dollars. Did I just wake up in the Nyayo Nineties? We are supposed to be done with the voodoo economics of our past. The post-Kanu era […]

1. Kisses-up and kicks-down: “How does the prospective boss respond to feedback from people higher in rank and lower in rank?” 2. Can’t take it: “Does the prospective boss accept criticism or blame when the going gets tough?” Be wary of people who constantly dish out criticism but can’t take a healthy dose themselves.  3. […]

So many good people are dying in quick succession. First, it was Wangari Maathai, our very own iron lady of legendary courage. Next Steve Jobs passed on, leaving an army of bereft customers in his wake. And now another man goes leaving a gaping hole in so many lives: Jagjit Singh, India’s renowned singer and […]

“In the mid-1990s I paid several visits to Kodak’s headquarters in Rochester, New York, and the cultural mindset was – with hindsight – on full display. Various executives told me how wonderful silver halide was. Professional photographers could not do without it, nor could Hollywood. Digital was for amateurs. And even they would always want […]