"CEOs can't wait to read Sunny Bindra's articles every week."

Wangari Maathai deservedly got a state funeral, the first ever for a woman in these parts. She warranted it, for rarely has a Kenyan received such global acclaim. But here’s the thing: once the funeral is over, and we have stopped shedding the requisite tears, how are we going to honour her memory? The fact […]

“Really, Hewlett-Packard? This is what’s become of the company of Bill and Dave — not just the founders of HP, but the founding fathers of Silicon Valley? Three CEOs in six years. Two of those CEOs who embarrassed themselves with inept campaigns for elective office. The other CEO who managed to get tossed out of […]

There are three words you need to be able to say often if you are to have any success in today’s world. Those three words are: I DON’T KNOW. Those are in fact the three words most people of accomplishment are least likely to say. We are conditioned by our education, and indeed by early […]

“Steve Jobs is above all an Apple customer. He and Steve Wozniak built devices that both of them wanted to use themselves. Wozniak brought exceptional engineering chops. Even more important, Jobs (who can’t program) brought the perspective of a passionate and non-technical customer into the design, the look and feel, and the excitement of Apple […]

Microblogger @oshinity3 tweeted an arresting thought recently. To paraphrase, she asked people whether they still stated on their curricula vitae the fact that they were skilled in MS Word/Excel/PowerPoint, etc. Most people do. Why, asked @oshinity3, does this still matter? What she’s pointing out is that people have an ingrained tendency to freeze into one […]

“We’re always searching for that secret formula, that magic pixie dust to sprinkle over our products, services, books, causes, brands, blogs to bring them to life and make them Super Successful. Most marketing-related buzzwords gain traction by promising pixie dust results if applied to whatever it is we make, do, sell. “Add more Social!”. “Just […]

I am so very tired of writing about disasters. And I am sure you are so very tired of reading about them. It was a bad week. First a ferry sank off Zanzibar. Several hundred people, including little children, were thrown into the sea. More than two hundred are believed to have died. Next, fuel […]

“When you look at something like, go back in time when we started working on Kindle almost seven years ago. …  There you just have to place a bet. If you place enough of those bets, and if you place them early enough, none of them are ever betting the company. By the time you […]

Regular readers will know this column often likes to identify ordinary individuals who are fighting the good fight when it comes to personal excellence. This week, it has found another one to highlight. The lady in question is called Ioana. She is a flight attendant. I have encountered many flight attendants in my time, mostly […]

“When I was your age I disliked being kissed by people at work so intensely that I developed a special anti-kissing strategy. Whenever someone approached me with intent, I would look panic-stricken and take a step backwards to discourage a lunge. This was generally effective in conveying that I didn’t wish to be kissed, but […]

I was fortunate enough to sit atop the Singapore Flyer recently – the world’s biggest observation wheel. At its apex, the Flyer is as high as a 42-storey building, and offers unparalleled views of the famous Singapore skyline, its busy port – even of neighbouring Indonesia, across the water. Being a Peculiar Kenyan, however, I […]

“(Research in Motion) is run by a ‘good ole’ boy’ network from Southern Ontario. Though I actually believe there can be advantages in this close-knit, trust-based social ecosystem, it is unacceptable in this day and age that a global brand should have the vast majority of its citizens derived from a section of a small […]

Corporate executives must really hate their work. I only say this because they seem to need a different language to describe what they do, liven up their meetings, dress up their mundane lives in metaphor. How else do you explain the modern disease known as corporate jargon? A recent Forbes magazine article defined jargon as […]

“Things move quickly in technology, which is why technology companies are fascinating to strategists the way fruit flies are for biologists — you can see an entire life cycle in a very short span of time.” RITA McGRATH, blogs.hbr.org (5 June 2011) Columbia professor Rita McGrath points out that technology companies are these days proving […]

Haruki Murakami is widely regarded as one of the world’s most interesting, original writers. His novels frequently combine elements of the bizarre and the mundane, the surreal and the banal in such odd measure that the reader is left baffled, rattled, disturbed – but always interested. Murakami has won numerous awards and accolades, and has […]

“Bruce Temkin, managing partner of Temkin Group, says, “The overall story was not very good. Nearly half of the companies received ‘poor’ or ‘very poor’ ratings. The bottom of the list was dominated by health plans, TV service providers and Internet service providers. In these industries, it appears as if bad customer experience is contagious. […]

I have been trying to avoid mentioning our current famine, as I thought I had written all I could about famines in the past. Clearly not, though, judging by the actions and utterances of those who ought to know better. Seven years ago, I wrote some articles on this page about famines and the right […]

“Today, greater professionalism is expected of a Chairman. S/he must possess a range of ‘soft skills’ and have the ability to coach new board members (especially executive directors); handle debates with skill; tease out concerns; orchestrate and unite an often disparate group; recruit the right people; and effect behavioural change where necessary. The chairman needs […]

“We are surrounded by Bureaucrats, Note Takers, Literalists, Manual Readers, TGIF Labourers, Map Followers, and Fearful Employees.” That’s Seth Godin describing what most people in the world do. Last week, I asked you all whether you are “Godfreys” – just a random name I chose for all the people described above. So look at the […]

“Some CEOs of long tenure must have gotten a slightly queasy feeling as they watched the recent events in the Arab world. Even if they bear no resemblance at all to Hosni Mubarak or Muammar Qaddafi—even if they are the most competent and benevolent of leaders—they may well feel horror at how rapidly the fortunes […]

Have you ever read a book where you want to stand up on your bed (that’s where I read) and clap on every other page? Seth Godin’s Linchpin is just that book for me. It is a manifesto, a call to action, a drumroll. So you can imagine how fortunate I felt to meet the […]

“In the US they call it the “Murdoch discount”. This is the amount by which US analysts reckon shares in News Corporation are depressed because of the controlling stake held by the Murdoch family; about 40 per cent of the B voting shares, although only 13 per cent of the share capital. Analysts never like […]

Every once in a while, this column looks for ordinary people who exemplify the attitudes that Kenya needs. This week again, it has found one to name. Clement Githinji is a restaurant manager who runs one of Nairobi’s finer eating establishments. My wife and I are often there, and recently had an interesting encounter. After […]

“Timothy Post (@timothypost): #tcdisrupt I’m beginning to think that “startups” are what entrepreneurs do when they’re NOT jetting to all the tech conferences each month.” TWITTER (24 May 2011) This column has been quoting and analyzing interesting stuff from books, journals, magazines and newspapers for years now. It’s time to move with the times and […]

Rupert Murdoch’s media empire, so long a global behemoth, is in serious trouble. Commentators are scrambling to make sense of the events that led to the closure of a 168-year-old newspaper, the News of the World (NOTW) – until last Sunday Britain’s most popular newspaper. It won’t end there. The shenanigans at NOTW threaten to […]

“If Tom Watson Sr. were to visit IBM today, he would hardly recognize what we make or the services we provide—analytics, clouds, the Jeopardy!-winning computer named in his honor, solutions for a smarter planet. But he would very much recognize why IBM is pioneering these spaces—to make the world work better through information and the […]

“Bottom of the pyramid” is all the rage these days. To make money in emerging economies, you have to find a mass-market product, says the conventional wisdom. M-Pesa, Equity Bank, Senator beer – these are all great examples of bold innovations that captured the bottom end of the market in unprecedented ways. We take great […]

“A great brand deserves a great logo and great graphic design and visuals. It can make the difference when the customer is choosing between two great brands. But these alone cannot make your brand great. Ultimately, brand is about caring about your business at every level and in every detail, from the big things like […]