"CEOs can't wait to read Sunny Bindra's articles every week."

Aug 14, 2022
What makes humans stand out?

Who were the Neanderthals, and what happened to them? Homo neanderthalensis were a group of archaic humans. They emerged on Earth perhaps 400,000 years ago, and inhabited Europe and Asia. They were the archetypal “cavemen”—hunters and scavengers who nonetheless had a culture, and advanced stone technology, and lasted 100,000 years. Then we arrived, modern Homo […]

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Aug 07, 2022
What is leadership?

Kenyans go to the polls this coming week. After the votes are counted and accepted, a new president will be certainly be in place; so will many new governors, senators, members of parliament, and members of county assemblies. There is, yet again, the opportunity to reset our nation. Far be from it for me to […]

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Jul 31, 2022
Why do we neglect the real wealth in our lives?

The rat race consumes many. There is a fevered desire to have more: more money, more belongings, more status, more power. We plunge into this race without thinking, because so many around us seem to be running ahead of us. We fear getting left behind, being shunned, being disrespected. And so we run and run, […]

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Jul 24, 2022
How many in your organization would leave tomorrow?

The year 2003, for those who can remember it, was a time of great optimism in Kenya. A new government was in place, installed by the voters after a prolonged period of autocracy and economic stagnation.  That optimism caused me to leave employment in order to seek greater fulfilment in my work; and it also […]

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Jul 17, 2022
What kind of experience do tomorrow’s leaders need?

Experience, we know, is a good thing. Those who have encountered different adventures and escapades, wins and losses, setbacks and learnings, are useful to others. The thinking is that previous encounters build knowledge and even wisdom. Those who have done stuff before, faced situations before, are likely to be better than those who come in […]

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Jul 10, 2022
Why doubt is a powerful tool for enlightenment

Are you riddled with doubt? That’s great. So am I. Albert Camus, famous French author, Nobel laureate, and renowned public intellectual, was also plagued by doubt. In his words: “I do not know what I am looking for, I name it cautiously, I take back what I have said, I repeat myself, I advance, and […]

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Jul 03, 2022
Which work are you willing to suffer for?

Follow your passion. It’s oft-repeated advice, and tells us to do the things we feel most zest, most enthusiasm for. If we do what we love to do, we will do it with unbounded energy and application, and perhaps discover the best in us. I myself gave out this advice in a book I wrote, […]

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Jun 26, 2022
It’s time to rethink the definition of VIP

This world is crazy about the VIP. Just saying the three letters causes a reaction: a hushed reverence for the creature in question—the Very Important Person. The term itself is believed to have originated in the Second World War, and was coined by military personnel to refer to high-ranking officers. It made sense to differentiate […]

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Jun 19, 2022
Why the extreme election drama, Kenya?

I have witnessed more Kenyan general elections than I care to remember. Every time I think I am numb to the experience, I am jolted again. In most countries, elections are a necessary, episodic event to facilitate leadership transitions. They are quiet, well-run, uninteresting affairs. Even if governments change dramatically, the life of the citizenry […]

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Jun 12, 2022
1000 columns later: what I have learned

I continue the commemoration of 1,000 columns on this page, with some personal learnings. It’s a long time, a thousand weeks of anyone’s life. My son was not yet born when I began writing here; he’s now beginning his adulthood. It has been a time of many personal ups and downs—as all times are. There […]

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Jun 05, 2022
My 1000th column: the ride so far

Today marks my 1000th column on this page. That’s quite a ride.  I still recall my first few columns in early 2003. I had finally left paid employment, and was ready to let my opinions rip, without fear or favour. I was uncertain of my focus, though, and tentative in my approach. With encouragement from […]

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May 29, 2022
How to reclaim this lost power in our lives

The renowned American social reformer Frederick Douglass was once travelling on a train, and was asked to move to the baggage car because of his race. A white supporter was mortified by this. He said: “I am sorry, Mr Douglass, that you have been degraded in this manner.” The response by the great abolitionist is […]

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May 22, 2022
How companies get to celebrate their 100th birthdays

Large corporations don’t really have long lives. It is estimated that the average lifespan of a large American company is under 20 years these days. Many enjoy short-lived success, and then just fail and go bankrupt. Others get merged or acquired. Why should this be? As I wrote in my book The Bigger Deal, corporate […]

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May 15, 2022
Why books are still booming in the digital era

This wasn’t supposed to happen. The prolonged global pandemic accelerated all things digital. We embraced electronic ways of doing things: digital payments, virtual meetings, online shopping, video streaming, instant messaging, web-based learning. Devices and software boomed as never before; many old ways of doing things took a permanent hit. Using cash, going to cinemas, travelling […]

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May 08, 2022
An iconic company hits a speed bump

Netflix is tanking. Or rather, its stock price is—which is a rather different thing. What should we make of this? Netflix is one of the iconic companies of this epoch, a trailblazer and game-changer. It upended traditional video, moving people away from linear television and movie theatres. It has been on a seemingly unstoppable spend-and-grow […]

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May 01, 2022
This footballing moment reminded us of our shared humanity

A rare moment of magic occurred at a football match recently. During the English Premier League game between old rivals Liverpool FC and Manchester United last week, Liverpool’s fans broke out in applause during the seventh minute of the game. Why? To condole Cristiano Ronaldo, whose shirt number is, famously, seven. The player had sadly […]

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Apr 24, 2022
They know what’s best for me. Or do they?

You’re a student sitting for your public examinations, one of many such sets you have endured in your short life. Recently, someone asked you a question about a subject you completed two years prior. You received a top grade in that subject—yet you can remember little about it and cannot answer the question. You briefly […]

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Apr 17, 2022
Where does great customer care come from?

I’m writing this sitting in an organization where I’ve had a surprisingly good customer experience. That is rare enough to make me pause and reflect. Why is it that some can pull this off, but most fail quite miserably? First, here’s what was good. It started from the front entrance, when the security guard jumped […]

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Apr 10, 2022
Never forget: war is horror

“The sad thing is that the people who orchestrate these wars feel no personal repercussions. They have never seen combat, have never lain under a bed wondering if the sound of the screaming missile overhead is the last thing they will hear. But they happily despatch their troops to do these monstrous things on their […]

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Apr 03, 2022
How to live, even though living is futile

To gaze upwards while standing on the silver sands of our coastline at night is to experience awe. Where humankind’s light pollution is low, the universe above comes into sharp focus; the dark expanse reveals its glittering jewels to our eyes. We can glimpse the incalculable distances; we catch a glimmer of how impossibly vast […]

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Mar 27, 2022
The business lessons of the pandemic

Picture yourself driving on a fog-filled road you don’t know too well. You suddenly realise you’re approaching a curve—and it’s rather a sharp one. Seasoned drivers will not slam on the brakes suddenly—that might have unpredictable consequences. Rather, they will start slowing down before they get to the sharp part of the curve. Then, when […]

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Mar 20, 2022
It’s time to leave the boss complex behind

Today I want to tell you the story of the boss who screwed up. In 2007, this boss was on a roll, having founded a really successful company. The business, however, faced a pivot. The boss was a visionary who had seen that the future would not be like the past. That meant that a […]

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Mar 13, 2022
If fascists are left unchecked, they will undo us

I never really paid much attention to fascism when I was younger. The notorious fascists of the early 20th century led the human race into a catastrophic world war before being finally vanquished. Given the consequences, I thought we were done with that part of our history. I thought we had all learned our lesson […]

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Mar 06, 2022
How to humanize your business as you digitize it

The heat is on. The pandemic years have precipitated a massive acceleration in all things digital. We know the world revved forward right under our feet. We know we are all doing things that seemed alien to many in 2019: buying much more stuff online; making our homes entertainment hubs; holding remote meetings; using online […]

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Feb 27, 2022
The forgotten teaching method: culture

Hidden in Seth Godin’s book The Practice was a profound observation about how we learn things. Allow me to paraphrase the lesson today. Seth observed that if you study kids of Indian origin in US cities, you may not find a huge liking for things like tandoori chicken or shrimp vindaloo. Yet, kids with the […]

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Feb 20, 2022
What you sell is not what your customer buys

If you sell something (which is most of us), here’s one of the most important sentences you’ll ever read: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.” That was written by Harvard professor Clayton M. Christensen, who attributed it to Theodore Levitt. It probably came from Leo McGivena, originally. Whatever […]

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Feb 13, 2022
What’s your legacy going to be?

There comes an age when some us start to think about our legacy: What we will leave behind; what we stood for in our lives. This is because we are consciously or unconsciously aware of our impermanence as humans. We know we are here briefly and then we are gone. Some of us are desperate […]

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Feb 06, 2022
How hard do you make it for your customers to deal with you?

I wrote here recently about my savvy neighbourhood shop guy, the one who’s had a turbocharged pandemic. He’s gone from being just the milk ’n’ bread kiosk to a shop supplying a wide range of groceries to the hood. How did he do that? Just by making the lives of his customers easier. You call […]

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