"CEOs can't wait to read Sunny Bindra's articles every week."

My fellow “Kalasingas” are not renowned for their social activity. In Kenya, the primary image of the Sikh male is of a hard-drinking, cranky, rumbustious, self-absorbed individual. There are indeed enough Sikh males of this ilk around to feed the stereotype, but the stereotype does not define the species. At London’s Heathrow International Airport a […]

“I was reflecting the other day on the near infinite number of ways in which companies annoy their customers. A few that make me go “grrrrrr:” – Being forced to rifle through a two-foot pile of garments in order to find my size – Having to search through lines of nano-sized text at the bottom […]

The good people of the United Kingdom went to the polls last week, and a very strange outcome ensued. No party managed to garner sufficient votes to command a majority in parliament. David Cameron’s Conservative Party gained the most seats, but fell short of a majority. Prime Minister Gordon Brown’s Labour got hammered in the […]

The most successful deals…are those where the strategy is clear and integration is quick, allowing the acquirer to realise synergies and recover the premium it paid to buy the business. Retaining key employees is also critical, otherwise bidders can see much of the value of their purchase walk out of the door.” Lina Saigol and […]

Whether or not Goldman Sachs is found guilty of the various charges laid against it, its reputation has suffered huge damage. It is being fried at the court of public opinion, and faces an uneasy path back to its previously dominant investment banking position. Many other companies face these ordeals, and they are usually of […]

“Contrary to the widespread cliché of American dynamism versus European economic stagnation, over the past decade Europe’s top companies have beaten America’s (not to mention Japan’s) by an often substantial margin. Despite the rise of China and the rest, Europe has held roughly steady, at about 17 percent, its share of world exports since 2000, […]

The problem with being a business commentator is that your subject-matter regularly lets you down. Last year I was interviewed by NTV about the importance of ethics and integrity in business (a clip can be seen on www.sunwords.com). Great firms, I asserted confidently, do not become great by cutting corners or greasing palms. They thrive […]

1. No more 9 to 5 2. Productivity will be closely measured 3. Cogs will become redundant 4. The winners will be the linchpins 5. Work will become art SETH GODIN, Regus Business Sense (April 2010) Business guru and author Seth Godin spelled out some of the ideas in his new book, Linchpin, in Regus […]

Paul Hewson was in Nairobi recently. That won’t mean much to you, until I explain that I was referring to Bono, the world-famous lead singer of rock band U2, and campaigner against global poverty. Bono didn’t really make much noise while in Kenya. He attended the Nation Media Group’s Pan-Africa Media Conference, went to a […]

“You may think that hate is too strong of a word for feelings toward a corporate department. I don’t. Yesterday, I was interviewing an executive on his perceptions of IT and he couldn’t spit his frustration out fast enough. He said, “In the quest of getting things organized, they are introducing a bunch of bureaucracy […]

I walked into an Italian restaurant in Mombasa recently, and first impressions were favourable. The ambience was pleasantly rustic, and we were greeted with smiles by a waiter, which makes a change. The Italian proprietor was hovering around benignly. But there was an immediate warning sign. During the middle of lunch hour, a worker was […]

“The first step in ‘getting on a board’ is to ask why you want to be on a board. If the answer is for self-aggrandizement or prestige, the reputational risks today far outweigh any such benefits. Similarly, if it is for financial reward, there are easier, less risky ways to make money. If it is because you have […]

One of the key practices of successful businesses is the ability to follow trends and anticipate market movements. This is extremely difficult: if any of us really knew what next year’s markets would look like, we would be billionaires. Some trends, however, are so predictable that the foolishness lies in ignoring them. And that is […]

The McKinsey Quarterly: “In your recent American Psychology article, you asked a question that should be interesting to just about all executives: “Under what conditions are the intuitions of professionals worthy of trust?” What’s your answer? When can executives trust their guts?” Gary Klein: “It depends on what you mean by “trust.” If you mean, […]

The recent spate of competition in Kenya’s telecom sector has been characterised by something ugly: vandalism. Now that fibre-optic connectivity is commonplace, what easier way to disable your competitor than to hire a few goons to cut their cables? That leaves them in disarray for days, while we gain ground. Or do we? Telecommunications is […]

“In the 1980s, competition from Japan was every western CEO’s worst nightmare. Whether it was TVs, VCRs, or fax machines, Japan’s ability to produce high-quality goods at low cost drove U.S. and European competitors out of those businesses. Since then, Japan has floundered for more than a decade. Why? A big piece of the answer […]

How were your cornflakes this Sunday morning? One of my oldest friends told me something interesting about his consumption of cereals. He asserted that the milk you add to cornflakes has to be very cold, otherwise the taste is ruined. I was about to dismiss this as individual fastidiousness, but my attention was piqued and […]

“One day I would love to conduct an experiment by replacing the entire board of directors of a major corporation with shop dummies and see how well things go. I’m confident most organisations would carry on regardless – and quite a few would unquestionably perform better. Out would go mad strategic initiatives, doomed takeovers, suicidal […]

Last week this column looked at two words: Event and Process. This week I want to engage you in a discussion about two more: PLAN and REALITY. The need to think about these words came to me on a recent flight. Anyone who has flown on a commercial flight will be familiar with the in-flight […]

“Ten years ago this month, for the Spring 2000 edition of Directors & Boards, I ran a photo on the cover of Dennis Kozlowski, then the high-flying chief of high-flyer Tyco International. It is not something I am ashamed of, nor is it something that I am particularly happy to be reminded of.  Those were certainly […]

This Sunday I want to focus your attention on two seemingly simple words: EVENT and PROCESS. The difference between these words, I would like to argue, is that between earth and sky, between success and failure, between dream and reality. Yet we are confusing these words every day in Kenya and retarding our progress. Our […]

“Any leader needs frank advice, and the biggest obstacle to receiving it is often the leader himself. Even a polite and level-headed boss will be tempted to cut naysayers out of the loop. Knowing this, sensible juniors will avoid expressing criticism or grim tidings if at all possible. “If you deliver bad news, you’re disempowering […]

The other day I reached for a box of tissues. As I pulled a tissue out, another five came out of the box. I had not encountered this recently, and wondered what the problem was. It turned out my household has been using imported tissues for a while, which are soft and detach easily. Those […]

“”It is very true that we do not have the high-end ‘mind share’ product, as we speak, but of course we are working to get there,” said Olli-Pekka Kallasvuo, Nokia president and chief executive. At its investor day late last year, Nokia hinted it would produce major new devices this year. Analysts reckon it is […]

There’s nothing like a quiet drive to aid the reflection process. Or so I thought. I embarked on a family trip to the great mountain in the heart of our country recently, and was able to think a little about the land we live in. My first set of thoughts were about our drivers. These […]

“Companies have always cut back on workers during economic downturns, but over the last two decades layoffs have become an increasingly common part of corporate life – in good times as well as bad. Companies now routinely cut workers even when profits are rising. Some troubled industries seem to be in perpetual downsizing mode… …But […]

Here we go again. The headlines say it all: the coalition government is crumbling, the principals have fallen out, the shilling is sliding, investors are nervous, we are facing another meltdown. But I ask you: what exactly has changed since last week? What cyclone has hit Kenya that our prospects look so suddenly bleak? Have […]

“Because starting a business is a huge amount of hard work, requiring a great deal of time, you had better enjoy it. When I started Virgin from a basement flat in west London, I did not set out to build a business empire. I set out to create something I enjoyed that would pay the […]