"CEOs can't wait to read Sunny Bindra's articles every week."

I will be on KTN’s Enterprise Kenya programme on Tuesday 21 July at 7.35 pm, discussing my book, Crown Your Customer. The programme is repeated on Saturday 25 July at 4.00 pm.

“No country is going to create wealth if its leaders exploit the economy to enrich themselves, or police can be bought off by drug traffickers. No business wants to invest in a place where the government skims 20 percent off the top, or the head of the port authority is corrupt. No person wants to […]

“Kenyan shareholders may soon have to make do without the Annual General Meeting perks should a move by Safaricom be adopted by other listed companies. The mobile firm’s roster of over 800,000 shareholders – the largest number in corporate Kenya’s history – has pushed it to identify cost-cutting measures during AGMs. Chief among them is […]

The customer is king, customer first, customer focused, customer centred, customer this, customer that. You would be hard pressed to find a big company these days that doesn’t chant the customer mantras. In all CEOs’ speeches, in annual reports, in investor presentations, in awards ceremonies, the message is emphatic and repeated: they REALLY care about […]

“G.M.’s managers must answer to a new majority owner, the federal government, which in turn hopes to sell off its stake to other investors. Chrysler executives are learning to work with the Italian automaker Fiat, which acquired most of its assets. Ford’s top managers said they have no such worries about their controlling shareholders. “These […]

I wanted to write an article about Michael Jackson this week. But as I sat down to do it, I found myself at a complete loss. There are at least four different articles I could write about the man, some of them contradictory. But perhaps contradiction is what defined the ‘King of Pop’ who died […]

I am writing this column because I am still alive. Sounds obvious, but many are no longer alive to read these words. The insane crime wave that has gripped the country over the past few weeks has taken many casualties. We, the survivors, are able to talk about insecurity and feel outraged by it. Those […]

“When you are at the top of the world, the most powerful nation on Earth, the most successful company in your industry, the best player in your game, your very power and success might cover up the fact that you’re already on the path of decline.” That question—how would you know?—captured my imagination and became […]

There seems to be a bit of noise in the country about the proposal to build a walkway connecting Parliament Building, Continental House and County Hall at a proposed cost of Sh 61 million. This is to allow our members of parliament to cross the road with ease as they walk between their primary workplaces. […]

“Team titles might be what matter to them most, but football fans are also generally pleased if a player in their team wins an award. Publishers rarely object when their authors win Booker or Nobel prizes for literature. So how should shareholders in a company feel when the company’s chief executive wins an accolade such […]

Consider this country. Civil servants are required to report on duty at seven o’clock every morning. Cabinet ministers are given a modest amount by the government with which to purchase official vehicles, and an appropriate maintenance allowance; if they choose to use a large gas-guzzler, they do so with their own money. This country’s capital […]

“When United Airlines decided in 1994 to compete with Southwest (Airlines) in the intra-California marketplace, the company tried to imitate Southwest. United put its gate staff and flight attendants in casual clothes; it flew only Boeing 737s; it gave the service a different name, “Shuttle by United,” and used separate planes and crews; it stopped […]

I saw last week that it is possible to begin a day in exasperation and end it in exhilaration. I was travelling to Mombasa to attend a board meeting, and found an inexplicable traffic jam near the Nyayo Stadium. I had allowed enough time for Nairobi’s absurd traffic problems, but this was a little more […]

“As firms grapple with a brutal economic downturn, they are taking a long, hard look at the resources they devote to everything from supporting charities to making their activities carbon-neutral. That is hardly surprising: cutting back on CSR, or “sustainability” as it is sometimes known, would seem to be a quick and relatively painless way […]

Newcastle United got relegated from the English Premier League last week. “Say what”? I hear some (but not all) of you shout in unison. Don’t we get enough mania about foreign football in this country, without ‘A Sunny Day’ adding to the madness? Is it not enough that a deranged young Kenyan recently killed himself, […]

“As we burrow deeper into the recession, companies around the world are cutting costs in all the usual ways—by reducing headcount, slashing capital budgets, and trimming overheads. All these measures are vital. But in their quest to root out inefficiencies, companies should also be focusing on the hidden but substantial costs of supercilious and overbearing […]

I don’t know about you, but I find it immensely entertaining when the British are caught in a moral quandary. This is a nation that often preaches moral probity and higher-order values and ethics to the rest of the world; it is great sport when they get their own knickers in a twist, as they […]

“After 2008, it’s understandable that the average American would be as mad as hell at America’s business leaders. Executives, even in a good year, tend to rank towards the bottom in credibility with the public…The current economic crisis provides all the ammo for a populist backlash, as you – and your portfolio – know too […]

Be in no doubt: we are a most peculiar nation. We are peculiar in our homes, peculiar in our places of work and worship, and peculiar when we meet socially. We are peculiar in how we talk, work and behave. Indeed, the extent of our peculiarity is in itself peculiar. Here are just six peculiarities, […]

“Whether it’s called buttering up the boss, brown-nosing, sucking up or managing up, experts say ingratiating behaviour is bound to be on the rise in the workplace as workers fret about keeping their jobs in tough economic times. But such behaviour can be bad for business, they said. “People who tend to ‘manage up’ anyway […]

There may not be many freshwater springs left in Nairobi, but hope certainly springs eternal here. We keep hoping for the ‘Nairobi we want’, or even the ‘Nairobi we had.’ Anything but the ‘Nairobi we have.’ Is there reason to be hopeful again? Well, the regular game of musical chairs at the top has completed […]

“Most companies grade their employees’ jobs using some kind of ranking or rating system based on job evaluation. The grades assigned are intended to assess fair pay for people doing the same work, and are usually public, like the letter grades of schools. In theory, these systems are supposed to help people manage their careers, […]

During boom times, this is what companies say: “Employees are our greatest asset. We are nothing without our staff. We are a people business. Our greatest mission is to nurture talent. The only sustainable competitive advantage is what we do with people.” Blah, blah, blah… During recessionary times, this is what companies say: “Challenging global […]

“In financial history, Ponzi schemes – the fraudulent enterprise of paying off old investors with money collected from new ones – are the most peculiar of crimes. Before they are detected, they seem exquisitely pleasing to perpetrators and victims alike. The fraud appears to be a bountiful gift that the confidence trickster, a generous soul […]

Hi All You may have noticed some problems with the website over the past few weeks. These were caused by hacker attacks that disabled some functions, most notably the e-mail article distribution. Our sincere apologies for this – we are doing our best to address. The e-mail function has now resumed – you should have […]

I went on the attack against the ‘followers’ in this country last week, and asked that we all examine our everyday behaviour rather than wait for ‘leaders’ to sort us out. The attack continues this week. We heard recently that a magistrate had been killed and his body dumped on the roadside. Newspaper reports now […]

“Coote got me in as a director of something or other. Very good business for me – nothing to do except go down into the City once or twice a year to one of those hotel places – Cannon Street or Liverpool Street – and sit around a table where they have some very nice […]

There is a prominent new sign on Nairobi’s Uhuru Highway, just after the University Way roundabout. It says: “No stopping for buses and matatus”. Rightly so: it is very dangerous for vehicles to stop on a busy fast-moving highway – the chances of a pile-up are big. And guess what? That is exactly where buses […]