"CEOs can't wait to read Sunny Bindra's articles every week."

There may not be many freshwater springs left in Nairobi, but hope certainly springs eternal here. We keep hoping for the ‘Nairobi we want’, or even the ‘Nairobi we had.’ Anything but the ‘Nairobi we have.’ Is there reason to be hopeful again? Well, the regular game of musical chairs at the top has completed […]

“Most companies grade their employees’ jobs using some kind of ranking or rating system based on job evaluation. The grades assigned are intended to assess fair pay for people doing the same work, and are usually public, like the letter grades of schools. In theory, these systems are supposed to help people manage their careers, […]

During boom times, this is what companies say: “Employees are our greatest asset. We are nothing without our staff. We are a people business. Our greatest mission is to nurture talent. The only sustainable competitive advantage is what we do with people.” Blah, blah, blah… During recessionary times, this is what companies say: “Challenging global […]

“In financial history, Ponzi schemes – the fraudulent enterprise of paying off old investors with money collected from new ones – are the most peculiar of crimes. Before they are detected, they seem exquisitely pleasing to perpetrators and victims alike. The fraud appears to be a bountiful gift that the confidence trickster, a generous soul […]

Hi All You may have noticed some problems with the website over the past few weeks. These were caused by hacker attacks that disabled some functions, most notably the e-mail article distribution. Our sincere apologies for this – we are doing our best to address. The e-mail function has now resumed – you should have […]

I went on the attack against the ‘followers’ in this country last week, and asked that we all examine our everyday behaviour rather than wait for ‘leaders’ to sort us out. The attack continues this week. We heard recently that a magistrate had been killed and his body dumped on the roadside. Newspaper reports now […]

“Coote got me in as a director of something or other. Very good business for me – nothing to do except go down into the City once or twice a year to one of those hotel places – Cannon Street or Liverpool Street – and sit around a table where they have some very nice […]

There is a prominent new sign on Nairobi’s Uhuru Highway, just after the University Way roundabout. It says: “No stopping for buses and matatus”. Rightly so: it is very dangerous for vehicles to stop on a busy fast-moving highway – the chances of a pile-up are big. And guess what? That is exactly where buses […]

“P&G’s unbroken sales and profit growth under (AG) Lafley has brought great rewards to his investors and to him. He was paid $23.5m last year, with $6.6m in cash, and he holds a huge amount in P&G stock. Yet there are no discernible trappings of wealth on his person or hint of hubris in his […]

Icarus flew too close to the sun, and came crashing down into the sea. He became giddy with excitement at his ability to fly, and was punished for his over-confidence. That is a Greek fable, but all societies have their tales about the phenomenon of hubris – the excessive pride or arrogance that so many […]

“It is easy to see that life is the cumulative effect of a handful of significant shocks. It is not so hard to identify the role of Black Swans, from your armchair (or bar stool). Go through the following exercise. Look into your own existence. Count the significant events, the technological changes, and the inventions […]

We are now getting very excited about the arrival of the various undersea fibre-optic communications cables in Kenya, are we not? I certainly am, probably more than most. The internet is a great tool for me: it is the medium through which I communicate most often; where I conduct most of the research I need […]

Vision: To be a leading provider of quality products and services in the region. Mission: To deliver quality solutions and excellent returns and service to all our esteemed stakeholders through consistent best practice. Values: Excellence Teamwork Quality Customer Focus Professionalism Social Responsibility Do your vision, mission and values statements look anything like what I’ve put […]

Finance Minister Uhuru Kenyatta tells us that we are going on a national belt-tightening exercise. Government is going to cut out unnecessary foreign trips, workshops, and conferences by its leaders and functionaries; we are going to cut out all unnecessary hiring of cousins and sycophants; and we are going to suspend all spending on luxuries. […]

“During the bursting of the tech bubble, our management developed a set of principles, or objectives, which would guide it through the downturn, however long and deep that might be. The principles are probably somewhat generic, but perhaps could be tuned for each situation. Our principles were: “We will attempt to remain cash flow neutral […]

“Behind every successful man is a woman” is the well-known saying. Noted wit Groucho Marx added some words to this: “Behind every successful man is a woman; behind her is his wife.” That certainly rings true in Kenya… But I would like to disagree with the original statement. I think it should say: “In front […]

The Edge is a quarterly management knowledge journal, carried as a free pullout in the Business Daily. This Friday (20 March), The Edge will focus on the business model that drives the Kenya economy: the family firm. Please make sure you get your copy. It will contain a compendium of articles by those who study […]

“Those are said to be the most expensive words in the English language, by the way: it’s different this time. You can’t have a bubble without good explanations for why it’s different this time. If everyone knew that this time wasn’t different, the market would stop going up. But the future is always uncertain—and amid […]

This week we were treated to one of those depressing spectacles that make many of us wonder about the kind of society we have become. Two NGO leaders were shot dead in the city in open view, by assailants unknown. University students then clashed with police, trying to prevent the dead bodies from being removed […]

“At the end of 2007, Marks & Spencer was lauded as Britain’s Most Admired Company, ranked as the best among 220 companies in a survey conducted by Management Today. Not only did it receive the highest score overall, Marks & Sparks was rated best on five of the nine survey categories… Marks and Spencer’s triumph […]

One thing we seem to sorely lack in this country is linguistic intelligence. We are acutely unaware of the power of words, and how to harness and use that power. As a result, we use the same old cliched phrases every day. These phrases are so overused that they actually cease to have meaning. We […]

“There is nothing like a crisis to clarify the mind. In suddenly volatile and different times, you must have a strategy. I don’t mean most of the things people call strategy – mission statements, audacious goals, three- to five-year budget plans. I mean a real strategy. For many managers, the word has become a verbal […]

Jam today, jam tomorrow. Jam in the morning, jam in the evening. Jam at midday, jam at midnight. Jam in the city, jam in the suburbs. Strawberry jam on your toast, traffic jam on your road. I got out of my house in the morning to go to work earlier this week, and found a […]

“Gateway Broadcast Services announced today that its Board of Directors has unanimously approved a plan to liquidate the Company. The current financial and global crisis has severely interrupted the company’s ability to secure further funding for the continued operation of the business. Gateway Broadcast Services, suppliers of the GTV service to subscribers across Africa has […]

News that our public examination papers may be getting leaked to candidates on a systematic basis probably came as no surprise to many. Exam leakage is becoming a chronic problem, and we are now realising that it may be a well-organised activity. What is alarming, however, is how unalarmed we are by this. This one […]

“Chelsea have sensationally sacked manager Luiz Felipe Scolari. The club’s website revealed the dramatic move had been made “to maintain a challenge for the trophies we are still competing for”. World Cup winner Scolari had only been in the job since June 2008, when he became Chelsea’s third boss in a year. Chelsea are fourth […]

We are in the middle of an oil crisis, in which Kenyans periodically look for petrol like scavengers. This is unprecedented in this country, but we still can’t explain why it is happening. It’s corruption at the Kenya Pipeline Company that has caused the crisis, say some: officials conspired with racketeers to make oil stocks […]

Hi All. We are in the process of upgrading this website. While that is happening, a certain amount of functionality may be lost for a few days. Please bear with us, and hopefully everything will be back to normal by next week. Regards, Sunny