Articles Tagged Books & Publications

Jul 14, 2008
Crown Your Customer – Storymoja Business Club, Tuesday 15 July 2008

I will be in attendance at the inaugural meeting of the Storymoja Business Club, Books First, Nakumatt Lifestyle, Monrovia Street, Nairobi, 6.00 to 8.00 pm. The Storymoja Business Club is a new forum for managers and students of business to discuss business books in a convivial gathering of peers. Members meet once a month to […]

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Nov 18, 2007
Crown Your Customer – post your favourites here

I am delighted to announce the launch of my new book: CROWN YOUR CUSTOMER. CYC is a short polemic about the state of customer service in Kenya – and what to do about it. Click here to read an excerpt. The book is available in Kenya from the end of October, and is published by […]

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