Articles Tagged Sunday Nation

I often speak before the leadership teams of top firms, and one of my favourite subjects is the customer experience these companies offer. An observation: I am nearly always asked the same question during the interactive part of the presentation, no matter where I am and which company I am addressing. Here’s the question: “What […]

As we all know, we live in a peculiar country. A very peculiar country. There are so many confusing questions that bedevil us every day, and precious few answers. So I have decided to occasionally become an “agony uncle” in this column, to tackle some of your more thorny conundrums. Here’s the latest instalment. Q: […]

Last week on this page we shouted: “enough is enough!” No more indignity for Africa. Africa must stand up for itself and stop being everyone else’s benchmark of poverty and dependence. Before we fix Africa, however, we must understand what ails it. The easy answer is always to blame the leadership we’ve had to date. […]

Pride, Africa, pride. Africa lost its dignity somewhere, and all thinking Africans have to help this continent find it again. We do not want to be the world’s problem child, the one with learning difficulties that requires every kind of pseudo-expert from abroad. We don’t want all our knowledge and technology to be imported and […]

A job description, as every human-resource professional will tell you, is a very important thing. It specifies the nature of your role and what particular activities and responsibilities are most important for you to fulfil your remit. In Kenya, however, most of our jobs are not as straightforward as they might be in other parts […]

Thankfully, it’s over. I refer, of course, to the royal wedding held in the United Kingdom on Friday. Since two billion people around the planet were supposed to watch it, the chances are pretty good that many of the readers of this column were also glued to their screens. Could we stop and ask ourselves, […]

Mombasa is very dear to me. Mombasa is childhood memories; wonderful sights and sounds; spicy aromas; and, of course, the peerless Indian Ocean. Mombasa is a cradle of culture; the place where diverse languages and cuisines and songs have interlocked for centuries. Mombasa is the biggest port in the region, the place where most of […]

I wish to announce that I am entering a new line of business. From tomorrow, I will be opening a whole new kind of advisory service. I will be known as Dr Sunny Day, and will be addressing all the common problems of humanity: love affairs gone wrong; business failures; bedroom mishaps; uncertainty about the […]

A few weeks ago India’s foreign minister, S.M. Krishna, stood before the United Nations and read a speech. Nothing peculiar in that – the UN, after all, excels in listening to speeches. But there was a problem: it was the wrong speech. What Mr. Krishna read out was actually the speech of the Portuguese foreign […]

I had the privilege of moderating a panel discussion at Strathmore Business School last week. Kenya was hosting an important visitor: Jose Maria Aznar, prime minister of Spain from 1996 to 2004. Mr Aznar is a highly regarded global leader for a good reason: he is a conviction politician who calls it as he sees […]

The word “stoic” has recently re-entered the world’s consciousness, thanks to the people of a small island nation that has just faced an unimaginable disaster. First a terrible earthquake broke Japan’s spine; then a calamitous tsunami engulfed it. When the first pictures rolled across our TV screens, the events seemed unreal: buildings, cars and ships […]

I wrote here last week that so many of our businesses seem hell-bent on sacrificing long-term strategic gain at the altar of ‘shrewdness’ – the mistaken belief that you must get the best possible deal for yourself in every transaction. That article seemed to touch a nerve: I was deluged with tweets and comments from […]

If you spend time with businesspeople, you soon pick up that they value something called “shrewdness” over most other things – if you aren’t sharp and quick-witted, with an instinctively predatory commercial instinct, you shouldn’t really be in business. By this they mean that the ability to sniff out and design a great deal is […]

Kenyan leaders, I know you don’t read much. Your time seems to be wholly consumed by midnight meetings, political plots and ugly utterances. So I thought I would offer you an executive summary of the story of a man who has just changed the world. Please read this as your driver overlaps through our 24/7 […]

“The rules are the rules, and they cannot be broken.” So said the Deputy Speaker of Kenya’s house of parliament last week, and many of us applauded. He was blocking MPs from attempting an infringement of parliament’s rules, and doing so with ironclad certainty that neither he nor the Speaker would permit any laxity. Hear, […]

Last week I suggested that most of you may not be reading your newspaper in its current form for too much longer – simply because technology and social change has whacked the underlying business model. Who else is affected? Pretty much everyone. Consider one of the most wonderful products ever invented by humankind: the book. […]

I’ll be on the Capital Breakfast with Chris and Etta on Monday morning, 7.00 to 8.00 am, discussing matters peculiar and topical. Do tune in.

Consider this product. The life of the product begins when mammoth trees are grown on a huge scale, then pulled down and turned into pulp with massive machinery. The pulp is taken to giant mills and turned into huge rolls of paper. Those rolls are trucked and shipped around the world. The rolls are then […]

Like a tidal wave the people came, and kept coming. They had had enough, and had nothing to lose. Only a complete removal of those who led them would appease them. Day after day after day they piled into the streets. They made their own country ungovernable and froze its economy. It was only a […]

Dear Kenyan Chief Executives Last week I wrote to you to point out that if your company’s customer service sucks, there’s only one real culprit – the person you greet in the mirror every morning. Some of you may have taken umbrage at that suggestion, so do allow me to elaborate in this second part […]

Dear Kenyan Chief Executives As we launch deeper into 2011, and as many of you sit down to plan your strategic priorities, I thought it apt to plant some ‘thought seeds’ in your magnificent minds. You will know, I am sure, that the core of your business is your customer. Business is an ecosystem, but […]

Every weekday I watch hired ‘school vans’ take little children to and from their schools. Every weekday I watch these vans with their precious cargo overlap other cars, mount pavements to get a few feet ahead in the traffic, and speed recklessly when the road opens up. Every weekday I wonder: this is the example […]

Isn’t it time we Kenyans gave Barack Obama a mid-term report? We take a special interest in his presidency, after all. Two years ago I waxed entirely lyrical about Obama’s ascendancy to the world’s top job. That a black man, with Kenyan origins to boot, had made it so high was indeed cause for celebration […]

I listened to a rendition of our national anthem at a school Christmas production the other day. The anthem was played, unusually, using piano and violin – and it was utterly enchanting. I am not ashamed to state here in print that it brought a tear or two to my eye. And why not, when […]

It’s that time of year, so “A Sunny Day” announces its annual Sunshine Awards, to record the scene-changing events and organizations of 2010. This is the 3rd year of these awards; I ask you to remember, however, that they are entirely personal and not subject to any known auditing process. The Achievement of the Year […]

I can’t really avoid discussing Wikileaks this week, can I? It’s the big international story of the year, and has the whole world buzzing, divided, outraged, delighted – depending of your point of view. Here in Kenya we are also waiting, some with bated breath, to know what those pesky US diplomats really thought about […]

A few weeks ago, several Kenyans died in the most unnecessary manner. They were trampled underfoot by a stampeding mob. I refer to the Nyayo Stadium tragedy of October, which left many families grieving and dozens in hospital. Do you remember what I’m talking about? Is the event beginning to reappear through the mists of […]

Suppose you go into a shop to buy a drink. You notice that instead of saying “1 litre” on the carton, it says “up to 1 litre” instead. You buy the drink, go home and empty out the contents and measure them. You find there was only half a litre in the box. How do […]