"CEOs can't wait to read Sunny Bindra's articles every week."

Apr 06, 2014
What is your child being educated to become?

If you’re a parent worried about the future of your child, you should really read Seth Godin’s book, Linchpin. And the first thing that should begin to worry you is how your child is being schooled. Is this your child’s daily education routine? Show up every day. Be punctual. Fit in. Have good handwriting. Don’t […]

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Mar 30, 2014
Which customer would you give a refund to?

If you run a business, or are employed in one, allow me to put three scenarios to you this Sunday. Think about your answers carefully. Scenario One: an unhappy customer comes to you. She is dissatisfied with the product she bought, because it doesn’t work. You study the situation, and conclude she is right. Should […]

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Mar 23, 2014
What’s the Lupita phenomenon all about?

Lupita Nyong’o. A name hardly anyone knew a short while back; one that pretty much everyone knows now. Why is Lupita such a phenomenon? Why is she suddenly in every fashion magazine, TV chat show, dinner-party discussion, social media debate? The clues lie in what is being discussed. Last time I checked, Lupita was an […]

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Mar 16, 2014
The secret of success is that there’s no secret

Why are we becoming so interested in ‘richest people’ lists in Kenya? Partly, as I wrote on this page last week, it’s because we have such a slobbering adoration for money as a society. Those who have it are a source of endless fascination for us. But there’s another reason. Too many of us seem […]

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Mar 09, 2014
Why money is everything in Kenya

Money is everything in Kenya. If you have money, you have everything you need. If you don’t have it, you have nothing and are nothing. To see the truth of this, consider what money gives you in this country. First, money gives you financial freedom. It gives you the ability to cut the chains that […]

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Mar 02, 2014
To succeed properly, allow yourself to fail

My son was fired from his job the other day. And his father was delighted. He’s only ten years old. And the ‘job’ was as manager of a leading football team. In a popular video game. I spent time earlier this week with successful entrepreneurs, listening to their life stories. And here’s the thing about […]

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Feb 23, 2014
How Kenyan farmers quailed at quail farming

Quail eggs were hailed as the answer to all ailments; prices began rising fast; enterprising Kenyans rushed in to make money; supply surged and prices fell back sharply; many were left nursing wounds and cursing their luck. In that sequence of events lies many a lesson for peculiar Kenyans. Let’s unpick a few this Sunday. […]

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Feb 16, 2014
Let Kenya finally focus on the causes, not the symptoms, of hunger

I was flicking TV channels a while back and came upon the spectacle of assorted GoK bigwigs flagging off something. They weren’t launching a race or opening a road; they were flagging off a convoy of relief food. For the long-starving people of Turkana. I tweeted at the time: you don’t flag off relief food […]

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Feb 09, 2014
Watch all these jobs disappear

This column often highlights the various technological disruptions that will change all our lives – for better and for worse. As I have written before, this is a time of phenomenal economic and technological change, and the ramifications will be felt far and wide. One of the issues we will have to deal with in […]

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Feb 02, 2014
Your apathetic employees can bring your business to its knees

During the recent holiday season, I took a taxi from the hotel where I was staying, to go and visit a nearby shopping mall. The driver was courteous and polite. He maintained a very clean and pleasing vehicle. He was solicitous and considerate, and did everything possible for his customer’s convenience, such as driving carefully, […]

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Jan 26, 2014
Wisdom lies in accepting your own foolishness

How many times do you want to be wrong before you’ll accept you’re not infallible? I often watch some of the more cocksure folks amongst us strut from one bad decision to another – while never once acknowledging their own mistakes and errors of judgement. The blame is passed swiftly, scapegoats are found quickly, and […]

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Jan 19, 2014
These distasteful selling strategies are for losers

I hate spam. I always have. If you send me spam, it will have the reverse effect to what you intended: after receiving your unsolicited communication, I will never even consider buying whatever you’re selling. I tweeted this sentiment recently, and got an odd reply: “But Mr B, what’s really wrong with this practice? Isn’t […]

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Jan 12, 2014
Doing more with less

In my first year at university, I was like most students around me: finding my way in the world; straining to understand my own identity and place; yearning for experiences, the more the merrier. My budget was tight, though. Like most of my fellows, I spread my money as far as possible, seeking the cheapest […]

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Jan 11, 2014
Chekhov on society and discourse

“What savage manners, what people! What wasted evenings, what tedious, empty days! Frantic card-playing, gluttony, drunkenness, perpetual talk always about the same thing. The greater part of one’s time and energy went on business that was no use to anyone, and on discussing the same thing over and over again, and there was nothing to […]

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Jan 05, 2014
Success is no longer a train you board with a ticket

To succeed in the world to come, you won’t be boarding trains with tickets; you’ll be jumping off planes with parachutes. These are fast-changing, enormously disruptive times. Success is no longer about playing safe, being predictable, or following schedules. That’s how it was when I was growing up. Children were told to pick safe subjects; […]

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Dec 29, 2013
3 words to use (and mean) this year

As another year draws to a close, many of us will be sitting down to reflect on the months that passed, and those to come. Kenya is fifty years old now, and we should use this milestone to engage in deep introspection, not just frenzied celebration. It is not the number of years that matter, […]

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Dec 22, 2013
Beware of inventing a simple cause for every effect

Here’s a scene from one of my favourite comic strips: Dilbert’s ‘pointy-haired boss’ walks in looking sleepy and bedraggled. He tells everyone that he’s started sleeping very few hours every night, because he read that some of the most famous geniuses in history slept just four hours per night. That’s ridiculous, right? But what if […]

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Dec 15, 2013
My love for the printed book – rekindled

Three years ago it seemed a no-brainer: the e-book would kill the printed book. I joined the revolution early, buying dozens of books both on an e-reader and for mobile apps. My conversion looked complete. Early this year, though, I pulled the brake and did a u-turn. I am back to print with a bang, […]

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Dec 08, 2013
In honouring Mandela, please don’t do these two things

Nelson Mandela is no more. You have read gushing tributes, noble quotations, effusive obituaries. Bear with me here; I come to bury the great man, not to praise him. Great he undoubtedly was. For one man to have demonstrated the resolve, patience, dignity, forgiveness and unselfishness that he did is a most unusual occurrence, one […]

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Dec 01, 2013
Four advance clues about character

I run a leadership programme. One of the key aims is to help leaders, current and future, develop a deep understanding of strategy. I have been a strategy advisor for much of my life, and love the subject deeply. Nonetheless, I always end the strategy module with the following quotation from US General Norman Schwarzkopf: […]

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Nov 24, 2013
The elite are not spared the effects of a society in decay

There is a piece of writing that has been on the wall in front of my computer for a decade. It is a succinct poetic depiction of the inter-connectedness of things. Every bit of life depends on every other bit. The piece of paper (or device screen) on which you’re reading these lines contains everything […]

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Nov 17, 2013
Which new technology will disrupt your life next?

Early in 2010, I wrote here that the future of your business might well lie in the palm of your hand. I was referring, of course, to the unstoppable rise of mobile computing. Since then, the smart, mobile, connected device is in more than a billion hands globally – and is expected to be in […]

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Nov 10, 2013
More from Agony Uncle Sunny

As we all know, we live in a peculiar country. A very peculiar country. There are so many confusing questions that bedevil us every day, and precious few answers. So I have decided to occasionally become an “agony uncle” in this column, to tackle some of your more thorny conundrums. Here’s the latest instalment. Q: […]

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Nov 03, 2013
Why can’t we tell the truth any more?

“Then you will know the truth, and the truth will set you free.” Ancient wisdom from the Bible, and a phrase we are fond of repeating in Kenya. Why, I don’t know, as we have steadfastly avoided the truth for decades. Most belief systems around the world revere the truth. The wise have always told […]

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Oct 27, 2013
Whatever business you’re in, a surprise is coming

I’ve always liked taking photographs, so I’ve always had a camera. My wife prefers moving images, so she’s always in the market for a video camera. We both hate talking on the phone, so we carried mobile phones more out of necessity than choice. Here’s the thing. Those three consumer items – camera, videocam, phone […]

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Oct 20, 2013
Your success comes from solving the problems of others

I like Alain de Botton. Ostensibly, he’s a philosopher. But unlike most people who tag themselves with that description, he is a very interesting man. The focus of his work is not abstruse concepts, but the practical realities of life. He also keeps up a barrage of erudite tweets. One of those is the reason […]

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Oct 13, 2013
Why tax the tools of knowledge?

If you want to develop a nation, what do you do? Several essentials must be in place. You need your people to be free from hunger and have access to primary health facilities, so that they can do the work they need to, in good health. You need to have the rule of law, so […]

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Oct 06, 2013
It’s time for this nation to press the ‘Pause’ button

There comes a time when an entire nation needs to pause. Two weeks after the Westgate atrocity, this is such a time. That savage terrorists could plan such a complex attack with such ease, and execute it with such disdain, should give us pause as a nation. For that cannot be done without willing internal […]

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