“I’m asking them about their families, and how they grew up, and who’s important in their life and how did they decide to do this and that. I’m looking for fit, personality, values. Is this the kind of person we want around here? Will they work well? And I don’t really care how many places […]
Read MoreKenyan leaders, I know you don’t read much. Your time seems to be wholly consumed by midnight meetings, political plots and ugly utterances. So I thought I would offer you an executive summary of the story of a man who has just changed the world. Please read this as your driver overlaps through our 24/7 […]
Read More“What’s the best way to make the competition irrelevant? It’s a question that has obsessed generation after generation of strategists, pundits, and gurus. Is it new business models, new market space, harder hardball, or better knowledge? The answer is: none of the above. It’s Brian Fitzpatrick’s concise summary of Google’s great insight: “Disrupt yourself before […]
Read More“The rules are the rules, and they cannot be broken.” So said the Deputy Speaker of Kenya’s house of parliament last week, and many of us applauded. He was blocking MPs from attempting an infringement of parliament’s rules, and doing so with ironclad certainty that neither he nor the Speaker would permit any laxity. Hear, […]
Read More“Do you find your mind wandering at times when people address you? Do you frequently switch from one activity to another? Do you have difficulty sustaining attention on a task and are you easily distracted by what’s going on around you? Do you struggle to prioritize and organize activities? Do you dislike having to do […]
Read MoreLast week I suggested that most of you may not be reading your newspaper in its current form for too much longer – simply because technology and social change has whacked the underlying business model. Who else is affected? Pretty much everyone. Consider one of the most wonderful products ever invented by humankind: the book. […]
Read MoreI’ll be on the Capital Breakfast with Chris and Etta on Monday morning, 7.00 to 8.00 am, discussing matters peculiar and topical. Do tune in.
Read More“…companies with high levels of engagement (65 percent or greater) outperformed the total stock market index and posted shareholder returns 19 percent higher than average in 2009. Still not convinced? Companies with disinterested employees (40 percent or less engagement) had a total shareholder return that was 44 percent lower than average.” COURTNEY RUBIN, www.inc.com (20 […]
Read MoreConsider this product. The life of the product begins when mammoth trees are grown on a huge scale, then pulled down and turned into pulp with massive machinery. The pulp is taken to giant mills and turned into huge rolls of paper. Those rolls are trucked and shipped around the world. The rolls are then […]
Read More“At $5.2-billion Iridium was one of the largest, boldest and audacious startup bets ever made. Conceived in 1987 by Motorola and spun out in 1990 as a separate company, Iridium planned to build a mobile telephone system that would work anywhere on earth. It would cover every city, town and square inch of the earth from […]
Read MoreLike a tidal wave the people came, and kept coming. They had had enough, and had nothing to lose. Only a complete removal of those who led them would appease them. Day after day after day they piled into the streets. They made their own country ungovernable and froze its economy. It was only a […]
Read MoreI will be on KTN Sunrise Live with Edith Kimani to discuss matters ‘peculiar’ on Wednesday 2 February, from 7.00 am. Do tune in!
Read More“Today, a new generation of renegades – companies as seemingly different as Walmart, Nike, Google, and Unilever, for example – are thriving not in spite of but by rebelling against the tired, toxic orthodoxies of industrial age capitalism. Their secret? Haltingly, imperfectly, often messily, never easily, they’re learning to become twenty-first-century capitalists. Maybe, just maybe, […]
Read MoreDear Kenyan Chief Executives Last week I wrote to you to point out that if your company’s customer service sucks, there’s only one real culprit – the person you greet in the mirror every morning. Some of you may have taken umbrage at that suggestion, so do allow me to elaborate in this second part […]
Read More“Is too much of your time spent in unnecessary or ineffective meetings? If so, you’re not alone. Most managers consider meeting fatigue and meeting failures as two of the most significant drains on their productivity. As a result, an entire industry has sprung up over the past twenty years focusing on “meeting management.” Every company […]
Read MoreDear Kenyan Chief Executives As we launch deeper into 2011, and as many of you sit down to plan your strategic priorities, I thought it apt to plant some ‘thought seeds’ in your magnificent minds. You will know, I am sure, that the core of your business is your customer. Business is an ecosystem, but […]
Read More“A study conducted by Jennifer S. Lerner with Julie H. Goldberg of the University of Illinois and Philip E. Tetlock of UC Berkeley documented the psychological effects of residual anger. The study found that people who saw an anger-inducing video of a boy being bullied were then more punitive toward defendants in a series of […]
Read MoreEvery weekday I watch hired ‘school vans’ take little children to and from their schools. Every weekday I watch these vans with their precious cargo overlap other cars, mount pavements to get a few feet ahead in the traffic, and speed recklessly when the road opens up. Every weekday I wonder: this is the example […]
Read More“Until last week, I had always thought that it was the worst CEOs that had so much in common with two-year-olds. Both groups tend to swagger round with a wide-legged gait. Both say “mine” a lot and are exceedingly bad at sharing. Both have short attention spans. Both lack common sense and have issues with […]
Read MoreIsn’t it time we Kenyans gave Barack Obama a mid-term report? We take a special interest in his presidency, after all. Two years ago I waxed entirely lyrical about Obama’s ascendancy to the world’s top job. That a black man, with Kenyan origins to boot, had made it so high was indeed cause for celebration […]
Read More“If you pull out your smartphone and click the button that says “locate me” on your mapping application, you will see a small dot appear in the middle of your screen. That’s you. If you start walking down the street in any direction, the whole screen will move right along with you, no matter where […]
Read MoreI listened to a rendition of our national anthem at a school Christmas production the other day. The anthem was played, unusually, using piano and violin – and it was utterly enchanting. I am not ashamed to state here in print that it brought a tear or two to my eye. And why not, when […]
Read More“What could be more valuable than having a goal? From our earliest days, teachers, coaches, and parents advise us to set goals and to work mightily to achieve them – and with good reason. Goals work. The academic literature shows that by helping us tune out distractions, goals can get us to try harder, work […]
Read More“BlackBerrys on or off while on holiday? Definitely on, Sir Martin Sorrell, chief executive of communication services giant WPP, told this newspaper recently. Off, said Tamara Mellon, founder and chief creative officer of shoemaker Jimmy Choo. When it comes to e-mails, Ms Mellon said, “holidays are a no-go zone”. Sir Martin suggested that those squinting […]
Read MoreIt’s that time of year, so “A Sunny Day” announces its annual Sunshine Awards, to record the scene-changing events and organizations of 2010. This is the 3rd year of these awards; I ask you to remember, however, that they are entirely personal and not subject to any known auditing process. The Achievement of the Year […]
Read More“The signature of my first book, In Search of Excellence (written with Bob Waterman), was a six-word phrase: “Hard is soft. Soft is hard.” As Bob and I examined the problems besetting US corporations circa 1980, we believed they and their advisers had got things backwards. We said that in the end it was the […]
Read MoreI can’t really avoid discussing Wikileaks this week, can I? It’s the big international story of the year, and has the whole world buzzing, divided, outraged, delighted – depending of your point of view. Here in Kenya we are also waiting, some with bated breath, to know what those pesky US diplomats really thought about […]
Read More“If you think about how you steer a boat, it’s always from the back, and I’ve moved toward the back of the boat. Initially, my sense of leadership was to be the military general out in front of the troops and the first one rushing into battle. You have to be a leader. You have […]
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