"CEOs can't wait to read Sunny Bindra's articles every week."

“Things move quickly in technology, which is why technology companies are fascinating to strategists the way fruit flies are for biologists — you can see an entire life cycle in a very short span of time.” RITA McGRATH, blogs.hbr.org (5 June 2011) Columbia professor Rita McGrath points out that technology companies are these days proving […]

Haruki Murakami is widely regarded as one of the world’s most interesting, original writers. His novels frequently combine elements of the bizarre and the mundane, the surreal and the banal in such odd measure that the reader is left baffled, rattled, disturbed – but always interested. Murakami has won numerous awards and accolades, and has […]

“Bruce Temkin, managing partner of Temkin Group, says, “The overall story was not very good. Nearly half of the companies received ‘poor’ or ‘very poor’ ratings. The bottom of the list was dominated by health plans, TV service providers and Internet service providers. In these industries, it appears as if bad customer experience is contagious. […]

I have been trying to avoid mentioning our current famine, as I thought I had written all I could about famines in the past. Clearly not, though, judging by the actions and utterances of those who ought to know better. Seven years ago, I wrote some articles on this page about famines and the right […]

“Today, greater professionalism is expected of a Chairman. S/he must possess a range of ‘soft skills’ and have the ability to coach new board members (especially executive directors); handle debates with skill; tease out concerns; orchestrate and unite an often disparate group; recruit the right people; and effect behavioural change where necessary. The chairman needs […]

“We are surrounded by Bureaucrats, Note Takers, Literalists, Manual Readers, TGIF Labourers, Map Followers, and Fearful Employees.” That’s Seth Godin describing what most people in the world do. Last week, I asked you all whether you are “Godfreys” – just a random name I chose for all the people described above. So look at the […]

“Some CEOs of long tenure must have gotten a slightly queasy feeling as they watched the recent events in the Arab world. Even if they bear no resemblance at all to Hosni Mubarak or Muammar Qaddafi—even if they are the most competent and benevolent of leaders—they may well feel horror at how rapidly the fortunes […]

Have you ever read a book where you want to stand up on your bed (that’s where I read) and clap on every other page? Seth Godin’s Linchpin is just that book for me. It is a manifesto, a call to action, a drumroll. So you can imagine how fortunate I felt to meet the […]

“In the US they call it the “Murdoch discount”. This is the amount by which US analysts reckon shares in News Corporation are depressed because of the controlling stake held by the Murdoch family; about 40 per cent of the B voting shares, although only 13 per cent of the share capital. Analysts never like […]

Every once in a while, this column looks for ordinary people who exemplify the attitudes that Kenya needs. This week again, it has found one to name. Clement Githinji is a restaurant manager who runs one of Nairobi’s finer eating establishments. My wife and I are often there, and recently had an interesting encounter. After […]

“Timothy Post (@timothypost): #tcdisrupt I’m beginning to think that “startups” are what entrepreneurs do when they’re NOT jetting to all the tech conferences each month.” TWITTER (24 May 2011) This column has been quoting and analyzing interesting stuff from books, journals, magazines and newspapers for years now. It’s time to move with the times and […]

Rupert Murdoch’s media empire, so long a global behemoth, is in serious trouble. Commentators are scrambling to make sense of the events that led to the closure of a 168-year-old newspaper, the News of the World (NOTW) – until last Sunday Britain’s most popular newspaper. It won’t end there. The shenanigans at NOTW threaten to […]

“If Tom Watson Sr. were to visit IBM today, he would hardly recognize what we make or the services we provide—analytics, clouds, the Jeopardy!-winning computer named in his honor, solutions for a smarter planet. But he would very much recognize why IBM is pioneering these spaces—to make the world work better through information and the […]

“Bottom of the pyramid” is all the rage these days. To make money in emerging economies, you have to find a mass-market product, says the conventional wisdom. M-Pesa, Equity Bank, Senator beer – these are all great examples of bold innovations that captured the bottom end of the market in unprecedented ways. We take great […]

“A great brand deserves a great logo and great graphic design and visuals. It can make the difference when the customer is choosing between two great brands. But these alone cannot make your brand great. Ultimately, brand is about caring about your business at every level and in every detail, from the big things like […]

I have been a customer of a large global bank for a couple of decades. Recently, however, I closed all my accounts in despair. Why? Because after years of halfway decent service, this bank fell victim to the modern business malaise of automating all its customer interfaces. I began fearing the worst some years ago […]

“The art of economics consists in looking not merely at the immediate but at the longer effects of any act or policy; it consists in tracing the consequences of that policy not merely for one group but for all groups” HENRY HAZLITT Economics in One Lesson (1946) When I was a young lad barely into […]

Whatever became of moral outrage in Kenya? “Nothing changes, no lessons are learned. Kenyans move on, and forget about the whole thing. And so buildings will continue to fall, and bombs will keep being planted. Ferries will keep sinking, and trains will be derailed. Buses will continue crashing in exactly the same places for decades. […]

PowerPoint presentations inevitably end up as monologues. They focus on answers, and everyone faces the screen. But meetings should be conversations. They should focus on questions, not answers, and people should face each other. I know it sounds crazy, but I’ve found that even the hum of the projector discourages dialogue. Meetings are exorbitantly expensive […]

What on earth has happened to India? That country, one of the huge economic success stories of recent times, is resembling a banana republic again. Witness the astonishing spectacle of “saints” and “godmen” holding “hunger fasts,” supposedly to end corruption. At first I wanted to applaud, thinking: now there’s a way to make a stand […]

“Even after a month of demonstrations in Tunisia had brought about the downfall of President Zine El Abidine Ben Ali, on January 14th, some White House officials, along with American and Israeli intelligence experts, put the likelihood of a copycat revolution in Egypt at no more than twenty per cent. The hundred and twenty-five million […]

After years of procrastination, I finally made it to Kigali recently. I had, of course, heard what you have all heard: that it is an African city that is clean and orderly. I was, of course, sceptical. Seeing is believing. Even so, the evidence of my own eyes was hard to believe. The roads and […]

“The data seem clear on David Sokol’s conflict of interest in the Berkshire/Lubrizol deal. He bought shares in Lubrizol, and then encouraged Berkshire to buy the company. He claimed that because he didn’t know whether Berkshire would follow his recommendation he didn’t have inside information. But he clearly had information that the public didn’t have […]

I often speak before the leadership teams of top firms, and one of my favourite subjects is the customer experience these companies offer. An observation: I am nearly always asked the same question during the interactive part of the presentation, no matter where I am and which company I am addressing. Here’s the question: “What […]

“In the Google context, we’d always believed that to be a manager, particularly on the engineering side, you need to be as deep or deeper a technical expert than the people who work for you,” Mr. (Laszlo) Bock says. “It turns out that that’s absolutely the least important thing. It’s important, but pales in comparison. […]

As we all know, we live in a peculiar country. A very peculiar country. There are so many confusing questions that bedevil us every day, and precious few answers. So I have decided to occasionally become an “agony uncle” in this column, to tackle some of your more thorny conundrums. Here’s the latest instalment. Q: […]

“The results of pursuing “more of the same” have proved to be disastrous. A comprehensive study of 20,000 US firms by Deloitte’s Center for the Edge (The Shift Index) shows: – The rate of return on assets is only 25% of what it was in 1965. – The life expectancy of a firm in the Fortune […]

Last week on this page we shouted: “enough is enough!” No more indignity for Africa. Africa must stand up for itself and stop being everyone else’s benchmark of poverty and dependence. Before we fix Africa, however, we must understand what ails it. The easy answer is always to blame the leadership we’ve had to date. […]